Klaus Tanku
Oxford,UK
Summary
Results-oriented professional with diverse experience in sales, hospitality, customer service, security operations, and administration. Expertise in cultivating customer relationships, identifying needs, and managing transactions in fast-paced settings. Competent in data analysis, reporting, and operational administration, with strong communication skills and commercial awareness to drive business growth.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Security officer
Oxford Security Services
Oxford, Oxfordshire
2025.12 - Current
- Patrolled premises regularly, contributing to safe work environment.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Oversaw lost property system, ensuring timely return of items to rightful owners to enhance customer satisfaction.
- Partnered with local law enforcement agencies to strengthen site security measures and foster community relations.
- Executed administrative duties, streamlining booking management, data entry, document control, and record maintenance for improved operational efficiency.
- Maintained confidential information in accordance with data protection requirements.
Bar supervisor
The Baron
Oxford, Oxfordshire
2024.04 - Current
- Adhere to licensing rules and maintain establishment reputation through daily checks.
- Check customer identification to enforce age restrictions for alcohol sales.
- Train staff to improve service quality and professional conduct consistently.
- Monitor stock levels, place orders, and maintain inventory records to support efficient operations.
- Prepare staff rotas and coordinate team scheduling to ensure smooth business operations.
- Analyse sales performance and operational data to identify trends and improve efficiency
Bartender
II Gusto
Oxford, Oxfordshire
2023.03 - 2024.04
- Built rapport with regular patrons to sustain loyal customer base.
- Trained new staff members to keep service quality consistently high.
- Researched current cocktail trends to introduce new cocktail recipes.
- Coordinated with kitchen staff to deliver food orders smoothly.
- Monitored stock levels to avoid shortages during peak service hours.
- Recommended drinks to customers to increase overall sales.
Bartender & Shift Manager
Nonos Restaurant
London, United Kingdom
2022.12 - 2023.12
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Created inviting atmosphere through friendly interaction with customers.
- Developed rapport with regular patrons fostering loyal customer base.
- Implemented new cocktail recipes by researching current trends in industry.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Promoted special events and offers effectively leading to increased footfall on those days.
Barista
Love Coffee
Oxford, Oxfordshire
2023.03 - 2023.10
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods to improve workflow efficiency and service delivery.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Promoted seasonal beverages, resulting in increased customer interest and sales.
- Redesigned processes to enhance quality of coffee and café products, ensuring a better customer experience.
- Maintained cleanliness of the café area whilst preparing orders.
Education
Bachelor of Science - Computer Science
Ulster University
London 2022.10 - 2025.12
Skills
- Security procedures adherence
- CCTV monitoring
- Access control system knowledge
- Emergency response coordination
- Risk assessment capability
- Safety compliance
- Security equipment handling
- Driving licence
- Customer service dedication
- Customer onboarding
- Time-Management prowess
- Personal protection protocols
- Patient attitude
Certification
- Full UK Driving License
- Albanian Driving Licence
COURSES & CERTIFICATES
- Emergency First Aid at Work
- First Aid at Work
- Security SIA License - responsible for logging visitors, conducting routine patrols, checking CCTV footage, managing alarm systems, and ensuring basic site safety
Timeline
Security officer
Oxford Security Services
2025.12 - Current
Bar supervisor
The Baron
2024.04 - Current
Bartender
II Gusto
2023.03 - 2024.04
Barista
Love Coffee
2023.03 - 2023.10
Bartender & Shift Manager
Nonos Restaurant
2022.12 - 2023.12
Bachelor of Science - Computer Science
Ulster University
2022.10 - 2025.12