Klaudia Kosciuk
London,Sutton
Overview
2
2
Languages
10
10
years of professional experience
Work History
Receptionist
Jetts
London, Colliers Wood
2025.03 - Current
- Welcomed members and visitors while responding to customer enquiries in person, by phone, and by email, fostering a welcoming atmosphere.
- Provide professional front of house and customer service support in a busy gym environment.
- Addressed customer concerns and resolved issues effectively while handling complaints professionally to ensure customer satisfaction.
- Manage membership, including creating and cancelling membership and updating customer information.
- Process customer payments accurately and securely.
- Supported sales and membership enquiries, enhancing member experience through personalised assistance.
- Coordinated gym bookings to ensure optimal use of facilities and assist members with queries relating to gym service and facilities
- Assist with day-to-day operations of the gym, including opening and closing procedures and maintaining an organised reception area.
- Work effectively with colleagues to ensure smooth daily operations.
- Teach yoga classes to individuals and groups, adapting instruction to different levels and abilities.
Self Emolyed Business owner
Klaudia Cleaning Service
London
2019.03 - 2025.01
- Built and managed a successful self-employed cleaning and property service business serving approximately 100-200 private clients over several years.
- Oversaw day-to-day business operations independently, ensuring smooth service delivery.
- Handled all business administration tasks, ensuring organisation and high levels of customer satisfaction.
- Managed client enquiries, appointments, calendars and work schedules.
- Built and maintained strong client relationships through professional communication and reliable service.
- Secured new clients through customer recommendations and strategic use of social media.
- Managed multiple clients, competing priorities and changing schedules while maintaining a high standard of service.
- Organised workload and schedules to ensure efficient service delivery.
- Coordinated work with other cleaners as the business developed and workload increased.
- Prepared invoices, managed customer payments and set service prices.
- Acquired cleaning supplies and materials from various vendors and managed materials required for the business.
Team member
Nandos
London
2018.09 - 2019.03
- Delivered high-quality customer service in a busy fast-paced environment, enhancing customer satisfaction.
- Addressed customer needs promptly while assisting team during peak periods, contributing to overall team efficiency.
- Coordinated multiple tasks and priorities effectively, maintaining composure under pressure to ensure smooth operations.
- Processed cash and card payments accurately and securely.
- Acquired essential skills rapidly to enhance job performance.
- Maintained a clean and tidy workspace, ensuring all areas comply with hygiene standards and regulations.
Loan Department
Santander UK
Wroclaw, Poland
2016.10 - 2018.08
- Processed and maintained customer loan records accurately.
- Followed established administrative procedures when processing loan related documentation.
- Worked with customer and financial information while maintaining accuracy and confidentiality.
- Assisted customers with inquiries via telephone, providing timely and accurate information.
- Enhanced customer engagement and satisfaction through delivery of high-quality service.
- Collaborated with team members to meet and exceed departmental targets.
- Assumed extra responsibilities to support team objectives. to aid team success.
- Developed experience in a professional banking environment and customer facing financial services.
Education
A-Levels -
Business Management
London Metropolitan University2028-01
Yoga Teacher
Integrity Centre
London2025-01
ESOL Merton College
LondonSkills
- Customer enquiries & Problem Solving
- Client management
- Calendar & Schedule Management
- Invoicing & Payment Processing
- Business Operations
- Customer Acquisition
- Administration & Business Support
- Microsoft Office skills
- Attention to Detail
- Time management
- Time organisation
- Organisational skills
- Independent & team work
- Flexible
- Punctual
- Filing paperwork
Languages
Polish
First Language
English
Upper Intermediate
B2
Interests
- Yoga
- Horse riding
- Gym
- Healthy lifestyle
Timeline
Receptionist
Jetts
2025.03 - Current
Self Emolyed Business owner
Klaudia Cleaning Service
2019.03 - 2025.01
Team member
Nandos
2018.09 - 2019.03
Loan Department
Santander UK
2016.10 - 2018.08
A-Levels -
Business Management
Yoga Teacher
Integrity Centre
ESOL Merton College