Yahya Sahardeed
London,United Kingdom
Summary
A dedicated and customer-focused professional with experience in reception, retail, and transport operations. Skilled in providing excellent customer service, coordinating vehicle movement, and handling front-desk responsibilities in fast-paced environments. Adaptable, with strong communication and problem-solving abilities, able to work both independently and as part of a team. Passionate about delivering high-quality service and maintaining efficiency in every role.
During my time at customer assistant, these are summaries and brief information of what I picked up and learnt;
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Positive and proactive, well-suited for Customer Assistant role. Possesses strong communication and problem-solving skills, alongside natural ability to build rapport with customers. Committed to enhancing customer satisfaction and driving positive outcomes for business.
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
During my time as a receptionist, these are summaries and brief information of what I picked up and learnt;
Experienced professional with focus on creating welcoming and organised front office environments. Skilled in managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities.
Offering strong communication and organisational skills, with friendly and welcoming attitude. Knowledgeable about customer service, multitasking, and handling administrative tasks. Ready to use and develop interpersonal, time-management, and problem-solving skills in any field I enter.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
Specsavers
London, Middlesex
09.2019 - 09.2019
- My job was a receptionist at Specsavers
- There was a vast amount of skills I picked up at that euphoric work place, as follows;
- Excellent administrative, organizational, time-management, and general reception skills
- A confident, clear, and calm communicator
- The ability to use your initiative
- Phone and front desk reception
- Database & records management
- Customer service
- Accurate relaying of messages
- Answered and helped resolve enquiries from clients, vendors and general public.
- Maintained accurate logs of visitor entries for security purposes.
Customer Assistant
Sports Direct
London
07.2022 - 08.2022
- As a Customer Assistant at Sports Direct, I excelled in delivering exceptional service, assisting customers with their inquiries, and maintaining a positive shopping experience
- I actively contributed to team success, demonstrated strong communication skills, and consistently met and exceeded customer satisfaction goals
Bus Patroller
Heathrow Airport
London, Middlesex
12.2021 - 01.2022
- Managed the safe and efficient movement of buses and coaches at a key entry point near the airport’s transport hub.
- Provided clear and effective hand signals to direct vehicles, ensuring a smooth flow of traffic.
- Maintained constant vigilance to monitor approaching buses and coordinated their entry into designated areas.
- Assisted drivers by offering clear guidance, reducing congestion and improving operational efficiency.
- Stood for the duration of shifts, demonstrating resilience, attentiveness, and a strong work ethic in a fast-paced environment.
Education
GCSEs - 9-1
Oak Heights Independent School
London, United Kingdom 01.2015 - 05.2019
A-Levels - Mathematics, Biology, Chemistry
Uxbridge College
London 09.2019 - 05.2021
Door Supervisor License - Security
SIA License
London06.2023
Skills
- Customer Service – Experienced in assisting customers, handling enquiries, and providing excellent service
- Reception & Front Desk Operations – Skilled in managing appointments, greeting customers, and handling administrative tasks
- Communication – Strong verbal and written communication skills, effectively interacting with customers and colleagues
- Traffic Coordination – Experience in directing vehicle movement and ensuring smooth transport operations
- Problem-Solving – Quick thinker, able to handle issues efficiently and ensure a positive experience for customers
- Teamwork & Collaboration – Works well in a team environment, supporting colleagues and maintaining efficiency
Affiliations
- Reading
- Football
- Basketball
- Table Tennis
- Swimming
- Gaming
- Travelling
Timeline
Customer Assistant
Sports Direct
07.2022 - 08.2022
Bus Patroller
Heathrow Airport
12.2021 - 01.2022
Receptionist
Specsavers
09.2019 - 09.2019
A-Levels - Mathematics, Biology, Chemistry
Uxbridge College
09.2019 - 05.2021
GCSEs - 9-1
Oak Heights Independent School
01.2015 - 05.2019
Door Supervisor License - Security
SIA License
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