Kirsty Wilson
Leeds
Summary
A highly skilled professional with expertise in researching capability, task prioritisation, and customer service. Demonstrates exceptional flexibility in task handling and time efficiency, Proficient in data organisation and inputting, with a strong command of email handling efficiency and verbal articulation. Good use of Word for document creation, formatting, and editing, along with telephone etiquette. Committed to delivering outstanding results. Dedicated professional with a proven track record of 100% attendance and punctuality and the ability to use own initiative.
Overview
21
21
years of professional experience
29
29
years of post-secondary education
Work history
Cleaning assistant
Ryecroft Academy
Farnley, Leeds
2025.10 - Current
- Responded quickly to emergency spills or messes, reducing potential hazards or disruptions.
- Reported any damage found during routine cleans; ensured quick repairs or replacements as necessary.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
- Ensured safety standards through correct usage of cleaning chemicals and equipment.
- Worked quickly to complete cleaning within allotted timeframes.
- Restocked, refreshed and sanitised bathroom facilities.
- Monitored cleaning supplies and request more when necessary.
Cleaning Assistant
Mitie (Five Lanes Primary School)
Wortley, Leeds
2025.10 - Current
- Ensured safety standards through correct usage of cleaning chemicals and equipment.
- Reported any damage found during routine cleans; ensured quick repairs or replacements as necessary.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
- Worked quickly to complete cleaning within allotted timeframes.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Responsible for ensuring the school is secure and locked before leaving the premise.
Key Holder
Cardfactory
Bramley
2022.08 - 2025.10
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Enhanced customer satisfaction through prompt and professional service.
- Launched and managed day to day operations.
Customer Care Representative
macdonalds
Bramley
2021.07 - 2022.08
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.
- Processed customer orders accurately and efficiently.
- Maintained a high level of cleanliness within the restaurant dining area including customer, toilets and car park in a very fast paced environment.
Retail Worker
Armley Angling
Armley
2019.04 - 2021.07
- Promoted sales by setting up displays and organizing and arranging merchandise.
- Developed an in-depth knowledge of the store's products and services.
- Operated cash registers to process customer transactions.
- Raising invoices and dealing with online orders to ensure fast dispatch and customer satisfaction.
- Cashing up reconciling 4 tills.
- Ensuring the building was securing before leaving the premise.
Key Holder
Cardfactory
Bramley
2010.01 - 2019.07
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
- Led by example on sales floor, achieving individual sales goals.
Agency Worker
Cardfactory
Bramley
2007.09 - 2010.01
- Disinfected and cleaned bathroom areas, refilling dispensers.
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Washed windows, mirrors, and glass surfaces to remove residue.
- Emptied wastebaskets to transport trash to designated disposal areas.
- Removed dirt and debris from high-traffic areas.
- Sanitized and cleaned equipment and surfaces with solvents.
Receptionist
NU-WORLD UK LIMITED
Farsley, Leeds
2005.08 - 2007.10
- Completed data entry tasks whilst adhering to strict deadlines.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Responded to customer emails in a quick professional and friendly manner maintaining customer satisfaction.
- Processed transactions, secured payments and reconciled accounts.
- Managed high-volume document duplication and digital imaging
- Facilitated secure transmissions of confidential documents using a fax machine.
- Created invoices on a system called sage 200 and following up outstanding invoices.
- Managed daily outgoing mail operations utilizing franking machinery to ensure accurate postage and professional branding for all corporate correspondence.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
Education
GCSE - English Education
Farnley High School
Leeds 2000.09 - 2005.06
GCSE - Maths
Farnley High Scool
Leeds 2000.09 - 2005.06
GCSE - Dramma
Farnley High School
Leeds 2000.09 - 2005.06
GCSE - Science Education
Farnley High School
Leeds 2000.09 - 2005.06
GCSE - Geography
Farnley High Scool
Leeds 2000.09 - 2005.06
GCSE - ICT
Farnley High School
Leeds 2000.09 - 2005.06
Skills
- Researching capability
- Flexibility in task handling
- Calendar scheduling
- Data inputting
- Telephone etiquette
- Billing procedures
- Data organisation
- Task prioritisation
- Event planning
- Email handling efficiency
- Time efficiency
- Verbal articulation
- Customer Service
- Using Word creating saving, and editing document formatting text (bold, font size) and using basic layout tools
REFERENCES
References available upon request
Timeline
Cleaning assistant
Ryecroft Academy
2025.10 - Current
Cleaning Assistant
Mitie (Five Lanes Primary School)
2025.10 - Current
Key Holder
Cardfactory
2022.08 - 2025.10
Customer Care Representative
macdonalds
2021.07 - 2022.08
Retail Worker
Armley Angling
2019.04 - 2021.07
Key Holder
Cardfactory
2010.01 - 2019.07
Agency Worker
Cardfactory
2007.09 - 2010.01
Receptionist
NU-WORLD UK LIMITED
2005.08 - 2007.10
GCSE - English Education
Farnley High School
2000.09 - 2005.06
GCSE - Maths
Farnley High Scool
2000.09 - 2005.06
GCSE - Dramma
Farnley High School
2000.09 - 2005.06
GCSE - Science Education
Farnley High School
2000.09 - 2005.06
GCSE - Geography
Farnley High Scool
2000.09 - 2005.06
GCSE - ICT
Farnley High School
2000.09 - 2005.06