Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Laura O'Flaherty

Denham ,United Kingdom

Summary

Accomplished professional with extensive experience in client relations, team leadership, and process improvement initiatives. Demonstrates exceptional skills in constructive feedback giving, flexibility in task handling, and maintaining confidentiality. Proficient in Microsoft Office, data entry, and payroll processing with a proactive approach to problem-solving. Adept at recruitment support, document preparation, and scheduling. Committed to delivering high-quality customer service and fostering positive interpersonal communication within teams. Career goal includes leveraging expertise to drive organisational efficiency and enhance client satisfaction.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work history

Administrative assistant

Best Logistics
Kernersville, North Carolina, USA
09.2018 - 04.2022
  • Supported accurate record-keeping with proficient data entry skills.
  • Expedited document filing system with a new, organised method.
  • Submitted timely reports which provided critical updates on various projects.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Contributed to team effort by accomplishing related results as needed.
  • Maintained stock levels to avoid shortages in office supplies.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Examined, scanned and input documents in software system.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Opened and routed business parcels and letters.
  • Applied maths abilities to calculate and check financial figures.

Store Manager

SalonCentric. (A subsidiary company of L,Oreal)
Burlington, North Carolina., USA
05.2010 - 07.2017
  • Implemented promotional displays to increase product visibility and sales.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Maintained an organised stock room for easy accessibility of goods.
  • Assisted customers in locating products around the shop floor promptly.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Coached underperforming employees improving their job performance significantly.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Evaluated products to select mix meeting current customer demand.
  • Researched and applied proven marketing techniques to drive sales.

Bartender

King and Queen
London
03.2003 - 12.2007
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Collaborated with team members to provide seamless service during busy periods.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Recommended drinks to customers, increasing overall sales.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Provided excellent service to customers, resulting in repeat business.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Created an inviting atmosphere through friendly interaction with customers.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Resolved customer complaints promptly to maintain good relationships.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Supported serving staff with fast, accurate beverage preparation.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Inspected customer identification to verify age against legal standards.
  • Followed food safety and hygiene requirements to protect guests.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.

Education

GCSEs -

Glenthorne High School
Surrey.
09.1991 - 07.1996

Skills

  • Constructive feedback giving
  • Flexibility in task handling
  • Patience and diplomacy
  • Process improvement initiative
  • Recruitment support capability
  • Data inputting
  • Researching capability
  • Confidentiality maintenance
  • Document preparation
  • Client relations
  • Written correspondence
  • Microsoft Office proficiency
  • Telephone etiquette
  • Payroll processing
  • Customer Service
  • Team Leadership
  • Interpersonal communication
  • Product knowledge
  • Data Entry
  • Resourcefulness
  • Conflict Resolution
  • Inventory control
  • Order processing
  • Scheduling
  • Proactive approach
  • Mail handling

References

References available upon request.

Timeline

Administrative assistant

Best Logistics
09.2018 - 04.2022

Store Manager

SalonCentric. (A subsidiary company of L,Oreal)
05.2010 - 07.2017

Bartender

King and Queen
03.2003 - 12.2007

GCSEs -

Glenthorne High School
09.1991 - 07.1996

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Laura O'Flaherty