Kirsty Watson
Porthcawl
Summary
Reliable Senior Support Worker excelling in providing compassionate care and support to individuals with diverse needs. Skilled in developing and implementing personalised care plans, fostering safe and nurturing environment. Proven track record in managing challenging behaviours and promoting independence. Adept at collaborating with multidisciplinary teams to achieve optimal outcomes for clients.
Overview
10
10
years of professional experience
Work History
Support Worker/Senior Support Worker
Danygraig Care Home - My Choice Healthcare
Porthcawl
2025.04 - Current
- Led overnight shifts as senior support worker in dementia care, providing continuous support and ensuring safety of residents.
- Managed challenging behaviour through de-escalation techniques and person-centred approaches.
- Resolved care issues through collaborative teamwork and independent problem-solving, enhancing quality of care delivered.
- Facilitated calm communication with residents, relatives, and staff during challenging moments, fostering trust and clarity.
- Assisted with personal care tasks, such as bathing and dressing, ensuring respect and sensitivity to individual preferences.
- Administered medication as prescribed, maintaining accurate records of administration and any side effects.
Support Worker
Accomplish - Taith Cartref
Swansea
2023.10 - 2025.04
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Supported individuals with diverse mental health conditions, fostering a safe and nurturing home environment.
- Collaborated with team members to streamline workflows, contributing to enhanced patient care.
- Completed 12-hour night and day shifts, providing food preparation and effective communication support.
Support Worker/Senior Support Worker
Danygraig Domiciliary Care
Porthcawl
2017.11 - 2023.10
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Encouraged service users to be independent and active members of society.
- Built confidence and strengthened communication with clients, families, colleagues, and agencies.
- Worked effectively in teams with agencies, supervisors, and colleagues for good outcomes.
- Stayed calm under pressure and applied initiative to reach workable outcomes.
- Completed scheduled shifts during designated hours covering 7:00am-3:00pm, 3:00pm-10:30pm, and 7:00pm-10:30pm.
- Managed full-time university studies alongside work commitments university studies alongside work commitments throughout the week.
Waitress
The Fairways Hotel
Porthcawl
2016.11 - 2017.08
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Communicated with diverse customers using professional, clear conversational techniques to enhance customer experience.
- Addressed diverse customer inquiries to ensure satisfaction while managing daily tasks.
- Collaborated with team members to achieve common goals and foster positive workplace relationships.
- Organised and prioritised tasks efficiently while balancing full-time education responsibilities. while attending full-time education at Bridgend College.
Education
CertHE Care Studies - Healthcare
Bridgend College
Bridgend2020-01
Psychology and Counselling - Undergraduate degree
University of Wales, Trinity Saint David
Swansea, SWA2020-01
Health and Social Care Level 3 - Health Pathway
Bridgend College
Bridgend, BGE2019-01
Childcare CACHE level 2 - Chilcare
Bridgend College
Bridgend, BGE2017-01
GCSE - Business Studies, ICT, Business IFS, Religious Studies, English Language, English Literature, Maths, Biology, Chemistry, Physics
Porthcawl Comprehensive School
Porthcawl, BGE2016-01
Skills
- Medication management
- Behaviour management
- Person-centred care
- Health and safety compliance
- Documentation control
- Record-keeping
- Client management
- Team collaboration
- Time management
- Basic life support training
- Confidentiality compliance
- Independent problem solving
- Excellent communication
- Active listening
Timeline
Support Worker/Senior Support Worker
Danygraig Care Home - My Choice Healthcare
2025.04 - Current
Support Worker
Accomplish - Taith Cartref
2023.10 - 2025.04
Support Worker/Senior Support Worker
Danygraig Domiciliary Care
2017.11 - 2023.10
Waitress
The Fairways Hotel
2016.11 - 2017.08
CertHE Care Studies - Healthcare
Bridgend College
Psychology and Counselling - Undergraduate degree
University of Wales, Trinity Saint David
Health and Social Care Level 3 - Health Pathway
Bridgend College
Childcare CACHE level 2 - Chilcare
Bridgend College
GCSE - Business Studies, ICT, Business IFS, Religious Studies, English Language, English Literature, Maths, Biology, Chemistry, Physics
Porthcawl Comprehensive School