Kirsty Warder
Essex
Summary
Accomplished professional specializing in Salesforce administration and Lightning experience, supported by a BCS Foundation certificate in business analysis. Proficient in Microsoft Office suite and CRM software, with a focus on workflow optimization and expense management. Certified life coach and British Sign Language level 1 holder, demonstrating commitment to personal development and effective communication. Aims to leverage skills in email management and CRM systems to enhance organizational efficiency and client relations.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Distribution Platform Experience Manager
Columbia Threadneedle
City of London
04.2024 - Current
- Developed creative strategies to strengthen brand identity and enhance user engagement.
- Established strong rapport with users through effective communication techniques.
- Managed relationships with external partners, expanding experience offerings network.
- Spearheaded initiatives to improve guest experience from start to finish.
- Optimised team performance through regular coaching sessions and feedback loops.
- Introduced innovative technologies to enhance customer journey and satisfaction metrics.
- Collaborated with departments to ensure cohesive brand messaging and promotional efforts.
- Performed frequency database cleansing to guarantee quality CRM data accuracy.
CRM Support Analyst
Columbia Threadneedle
City of London
12.2018 - 07.2024
- Developed training materials for new employee onboarding, significantly enhancing knowledge transfer rates.
- Delivered reliable technical support to an average of [Number] users daily.
- Provided first line support to users, boosting overall productivity levels.
- Prioritised urgent tickets to ensure rapid issue resolution.
- Liaised between customers and internal IT department for efficient problem resolution.
- Handled helpdesk queries for effective and timely outcomes.
- Supported remote users via phone or email, guaranteeing prompt assistance.
PA
Columbia Threadneedle
City of London
02.2007 - 12.2018
- Coordinated successful corporate gatherings through effective event planning.
- Managed complex diaries to ensure seamless executive schedules.
- Optimised time management by implementing efficient work schedules.
- Ensured prompt email responses to maintain effective communication flow.
- Handled incoming calls with professionalism, delivering excellent customer service.
- Participated in team meetings to provide valuable insights and generate ideas.
- Processed staff business expenses, ensuring excellent cash flow and budget adherence.
- Arranged flights, accommodation, and travel logistics while maintaining budget compliance.
Education
GCSEs - English Language, English Literary, Maths, Science, Geography, History, PE
Gable Hall School
Stanford -le- hope 09.1991 - 07.1996
Skills
- Salesforce administration certification
- Lightning experience expertise
- BCS Foundation certificate in business analysis
- Life coaching certification
- British Sign Language level 1
- Microsoft Office suite proficiency
- Email management skills
- CRM software expertise
- Expense management systems
- Workflow optimization
Accomplishments
2018 Chairman award finalist
Custom
I enjoy spending time with my 15 year old daughter, going to the gym, boxing training ,and I am personally studying History.
Timeline
Distribution Platform Experience Manager
Columbia Threadneedle
04.2024 - Current
CRM Support Analyst
Columbia Threadneedle
12.2018 - 07.2024
PA
Columbia Threadneedle
02.2007 - 12.2018
GCSEs - English Language, English Literary, Maths, Science, Geography, History, PE
Gable Hall School
09.1991 - 07.1996
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