Deepanshu Vaishnav
Sheffield
Summary
Professional with expertise in Power BI, Salesforce CRM, and Tableau, specializing in automation testing and SQL. Demonstrated success in ITIL v4 Framework and service request management, with a strong record in technical troubleshooting and incident resolution. Skilled in utilizing CRM systems to enhance customer relationships and improve operational efficiency through data-driven decision-making.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Specialist Analyst
CBRE LTD
Doncaster
07.2025 - 12.2025
- Provide 1st line technical support, handling customer queries via phone and email
- Log and track service requests, ensuring resolution within SLA targets
- Demonstrate strong communication skills for technical and non-technical users
- Designed training programmes for enhanced team performance
- Supported field teams by providing clear guidance on safety protocols, hazard identification, and corrective actions, ensuring compliance with organisational and regulatory requirements.
- Provided detailed information about products and services to potential customers.
- Streamlined responses to emails and improved response time significantly.
- Ensured smooth running of operations with timely preparation of reports.
IT Admin Support
Pearson
Rotherham
02.2025 - 07.2025
- Support digital documentation processing using Microsoft Office applications
- Perform data validation and troubleshooting across multiple systems
- Maintain accuracy and attention to detail in all IT-related tasks
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyses problems, evaluate solutions and select the best decisions.
IT Intern – Client Engagement
The Air Charter Association
London
06.2024 - 08.2024
- Support CRM system maintenance and client database management
- Assist in technical research and data analysis projects
- Gain experience in presenting technical information clearly
- Enhanced digital presence by updating the company's social media platforms regularly.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Presented findings from data analysis tasks clearly to non-technical colleagues.
- Ensured timely project completion for customer satisfaction.
Systems Engineer
Infosys
09.2021 - 09.2023
- Develop strong problem-solving skills through automated workflow design
- Work in a process-driven environment following structured methodologies
- Conduct system testing and validation to ensure technical reliability
Education
MSc - Management
Newcastle University (Russell Group)
Newcastle upon Tyne, UK 09.2023 - 09.2024
Bachelor of Engineering - Electronics & Telecommunications
University of Pune
Pune, India 06.2017 - 06.2021
Skills
- Power BI
- Basic Python
- Automation Testing
- CRM Systems
- Excel
- SQL
- Salesforce CRM
- Tableau
- ITIL v4 Framework
- Service Request Management
- 1st/2nd Line Support
- Technical Troubleshooting
- Telephone etiquette
- Customer relationship management software
- Customer relationship management
- Service request management
- Salesforce administration
- Salesforce ecosystem navigation
- Queries optimisation
- Service Cloud Administration
- Salesforce administration certification
Accomplishments
- Successfully managed high volumes of administrative tasks at Pearson and CBRE, consistently meeting SLA deadlines.
- Delivered data validation and automation solutions at Infosys, reducing manual errors and improving accuracy.
- Recognised for strong accuracy, attention to detail, and effective customer support in multiple roles.
- Handled critical incidents effectively; minimised impact on overall business operations.
- Conducted regular systems analysis, resulting in optimised processes.
- Evaluated emerging technology trends for strategic adoption within the company infrastructure.
Timeline
Customer Specialist Analyst
CBRE LTD
07.2025 - 12.2025
IT Admin Support
Pearson
02.2025 - 07.2025
IT Intern – Client Engagement
The Air Charter Association
06.2024 - 08.2024
MSc - Management
Newcastle University (Russell Group)
09.2023 - 09.2024
Systems Engineer
Infosys
09.2021 - 09.2023
Bachelor of Engineering - Electronics & Telecommunications
University of Pune
06.2017 - 06.2021