Kirsty-Jayne Dolphin
Farlow,Worcestershire
Summary
Knowledgeable professional offers skills in delivering friendly service and patiently handling customer questions. Organised multitasker with focus on efficiency and guest satisfaction. Seeking role valuing enthusiasm and teamwork.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work history
Library Assistant
Shropshire Council (Ludlow Library)
Ludlow, Shropshire
09.2006 - 12.2023
- Aided users in navigating online catalogue effectively, improving search efforts.
- Updated borrower records meticulously to prevent discrepancies.
- Processed new membership applications swiftly, ensuring customer satisfaction.
- Organised special events and workshops to boost community engagement.
- Answered user queries efficiently, providing valuable information.
- Greeted patrons warmly and assisted by locating books and signposting services.
- Placed books on proper shelves following classification system when returning to circulation.
- Input information about new books and resources to library database.
- Maintained library collection of periodicals, updating display copies with new issues and storing or disposing of old issues.
- Sorted and replenished books to boost borrowing opportunities.
- Responded to phone, email and social media enquiries within target timeframes.
Sales Assistant
Seconds Ahead
Ludlow, Shropshire
08.2005 - 08.2006
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
Customer Service Advisor
Woolwich Building Society
Kidderminster, Worcestershire
06.1997 - 06.1999
- Acted as crucial first point of contact for customer interactions.
- Managed transactions including withdrawals and deposits alongside general inquiries.
- Delivered timely responses to customer queries, enhancing satisfaction levels.
Lecturer in Psychology
Stourbridge College
Stourbridge, Dudley
09.1996 - 07.1997
- Delivered engaging lectures while managing administrative responsibilities.
- Liaised effectively between staff and students to resolve issues promptly.
- Maintained composure under pressure while adhering to deadlines.
- Demonstrated self-motivation through independent work.
Education
City & Guilds 7307; Further & Adult Education - Teaching Certificate
Bridgnorth College of Further Education
Bridgnorth, Shropshire 09.1996 - 07.1997
Bachelor of Science - Social Science
Bath College of Higher Education
Bath, Bath and North East Somerset 09.1993 - 07.1996
Skills
- Organisational awareness
- Internet researching
- Time management mastery
- Effective multitasking
- Scanning and photocopying
- Cash handling
- Customer Service
- Payment Processing
- Community engagement
- Return and request processing
- Communication
- Customer assistance
- Telephone etiquette
- Shelf replenishment
- Administration
- Cleaning tasks
Affiliations
- I enjoy walking in the countryside and being in nature. I love animals, particularly my dogs and cats. I enjoy reading fiction, baking cakes and watching Traitors.
Timeline
Library Assistant
Shropshire Council (Ludlow Library)
09.2006 - 12.2023
Sales Assistant
Seconds Ahead
08.2005 - 08.2006
Customer Service Advisor
Woolwich Building Society
06.1997 - 06.1999
Lecturer in Psychology
Stourbridge College
09.1996 - 07.1997
City & Guilds 7307; Further & Adult Education - Teaching Certificate
Bridgnorth College of Further Education
09.1996 - 07.1997
Bachelor of Science - Social Science
Bath College of Higher Education
09.1993 - 07.1996