Kirsty Helliwell
Sheffield,England
Summary
Dedicated mental health and social care professional with strong expertise in addiction treatment, post-traumatic stress disorder treatment and substance abuse counselling. Demonstrates advanced skills in risk assessment procedures, suicide prevention training and de-escalation techniques to support safe, person-centred care. Experienced in working with multi-disciplinary teams, applying cognitive behavioural therapy principles, behavioural observation and stress management techniques to improve client outcomes. Brings solid knowledge of elderly care and personal care, with a focus on person-centred planning and long-term wellbeing. Working in groups & teams.
Compassionate and reliable individual with strong communication and teamwork skills, coupled with background in customer service and caregiving. Proficient in maintaining patient confidentiality and providing emotional support.
Responsible Care Assistant enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
10
10
years of professional experience
Work history
Healthcare support worker
Sheffield health & social care
Sheffield, England
2019.06 - Current
- Worked closely with multidisciplinary team to deliver holistic care.
- Helping individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Developed personalised care plans, resulting in unique patient support.
- Documented progress notes meticulously, enabling accurate patient assessments.
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Collaborated with other healthcare professionals to design treatment plans.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
Community support worker
Bespoke care
Sheffield, England
2017.01 - 2018.06
- Delivered emotional support to distressed clients, instilling a sense of calm and comfort.
- Enhanced client autonomy with daily living skills training.
- Facilitated educational workshops on mental health awareness for enhanced community understanding.
- Provided safe transportation for clients to appointments and outings.
- Advocated on behalf of vulnerable individuals in social welfare proceedings, upholding their rights.
- Reported concerns, problems and changes to Community Support Manager immediately.
- Built strong relationships with families to ensure seamless support services delivery.
Pharmacist assistant
Well Pharmacy
Sheffield, England
2016.04 - 2017.03
- Regularly updated knowledge about new drugs coming into market promoting informed advice provision.
- Maintained clean and organised pharmacy areas for a safe working environment.
- Liaised with suppliers on purchase orders, ensuring smooth supply chain operations.
- Answered patient queries regarding medications leading to increased understanding and compliance.
- Kept record of controlled substances accurately, ensuring legal compliance.
Skills
- Working with multi-disciplinary teams
- Addiction treatment knowledge
- Risk assessment procedures
- Post-Traumatic stress disorder treatment
- Suicide Prevention training
- De-escalation techniques
- Personal care
- Person-centred planning
- Cognitive Behavioural Therapy
- Behavioural observation
- Stress management techniques
- Substance abuse counselling
- Elderly care knowledge
Timeline
Healthcare support worker
Sheffield health & social care
2019.06 - Current
Community support worker
Bespoke care
2017.01 - 2018.06
Pharmacist assistant
Well Pharmacy
2016.04 - 2017.03