Kirsten Burns
Dalry,North Ayrshire
Summary
I am a reliable and motivated individual with strong customer service and teamwork skills developed through a range of part-time roles. I have experience in early years childcare from working in a nursery during school holidays, and gained fast-paced hospitality experience at Domino’s Pizza while in college. I am currently working at Tesco Café alongside my university studies, demonstrating excellent multitasking, time management, and adaptability. I am committed to delivering high standards, with a strong work ethic and a positive, proactive attitude.
Overview
4
4
years of professional experience
Work history
Cafe team member
Tesco café
Irvine, North Ayrshire
08.2023 - Current
- Provide friendly and efficient customer service in a busy café environment, ensuring a welcoming experience for all guests.
- Prepare and serve food and beverages in line with food safety and hygiene standards.
- Operate tills, handle payments, and manage customer orders accurately and promptly.
- Maintain cleanliness of the café area, including dining and kitchen spaces, following health and safety procedures.
- Support team members during peak times to ensure smooth service and meet performance targets.
- Uphold Tesco’s values by delivering consistent service and contributing to a positive team atmosphere.
Team member
Dominos pizza
Stevenston, North Ayrshire
01.2023 - 06.2023
- Delivered excellent customer service in a fast-paced food service environment, both in-store and over the phone.
- Took and processed orders accurately and ensured timely preparation and dispatch of food.
- Maintained high standards of hygiene, cleanliness, and food safety in line with company policies.
- Assisted with stock rotation, restocking, and opening/closing duties as needed.
- Worked effectively as part of a team to meet customer satisfaction and service targets.
Support nursery practitioner
Victoria Park Kindergarten
Glasgow, Glasgow City
06.2021 - 10.2022
- Assisted in the care and supervision of children aged 6 months to 5 years during peak holiday periods.
- Supported the delivery of age-appropriate activities to promote early learning and development.
- Maintained a safe, clean, and engaging environment while supporting children's physical, emotional, and social needs.
- Collaborated with full-time staff to ensure continuity of care and positive experiences for all children.
- Communicated effectively with parents, carers, and colleagues to support each child’s individual needs.
Education
HNC - Accounting
City of Glasgow College
Glasgow 08/2022 - 06/2023
BSc/BSc (Hons) - Applied Psychology
Glasgow Caledonian University
Glasgow 09/2024 -
Skills
- Proven ability to deliver friendly, helpful, and professional customer service in busy, high-pressure environments
- Strong communicator who engages confidently and respectfully with customers, colleagues, and management
- Dependable and collaborative team member, consistently contributing to a positive and efficient workplace culture
- Highly organised with the ability to prioritise and complete tasks effectively during peak periods
- Adaptable and quick to learn new systems, processes, and responsibilities
- Solutions-focused and proactive in identifying and resolving issues to maintain smooth operations
- Well-versed in food hygiene, safety regulations, and maintaining a clean, compliant working environment
- Effective multitasker, able to balance front-of-house duties such as order taking with back-of-house responsibilities
Affiliations
- I enjoy staying active through regular gym workouts and running, which helps me maintain focus, discipline, and a strong mindset. These activities also support my physical wellbeing and reflect my commitment to setting and achieving personal goals.
Accomplishments
I achieved straight A grades in Higher qualifications at school, demonstrating strong academic performance, dedication, and effective time management. This achievement reflects my commitment to excellence and ability to balance study with part-time work responsibilities.
Timeline
Cafe team member
Tesco café
08.2023 - Current
Team member
Dominos pizza
01.2023 - 06.2023
Support nursery practitioner
Victoria Park Kindergarten
06.2021 - 10.2022
HNC - Accounting
City of Glasgow College
08/2022 - 06/2023
BSc/BSc (Hons) - Applied Psychology
Glasgow Caledonian University
09/2024 -
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