Kirandeep Kaur
Stoke-On-Trent,Staffordshire
Summary
Detail-oriented and flexible professional with expertise in organisational efficiency and front desk security protocols. Demonstrates proficiency in electronic switchboard operation, email correspondence, and data entry, ensuring seamless office operations. Skilled in meeting room preparation, filing system design, and maintaining reception area standards. Committed to discretion and confidentiality while managing billing processes and ordering office supplies. Aims to leverage skills in a dynamic environment that values attention to detail and a positive outlook.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Receptionist (Admin)
Cobridge Surgery
Stoke-on-Trent, Staffordshire
2023.05 - Current
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managed phone calls, resulting in effective communication flow within the company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Handled appointment scheduling to ensure smooth daily operations.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Maintained accurate logs of visitor entries for security purposes.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Maintained accurate and up-to-date records for smooth handovers.
Manager
Restaurant
Stoke-On-Trent, Shelton
2023.01 - 2025.11
- Developed accurate sales forecasts for improved strategic planning.
- Implemented cost reduction measures, reduced overhead expenses.
- Optimised resource allocation for increased profits.
- Fostered a positive work environment with regular team-building activities.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Liaised with suppliers to ensure timely deliveries.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Organised financial and operational data to help with yearly budgeting and planning.
- Planned revenue generation strategies designed for growth.
- Represented organisations at seminars, conferences and business events.
- Created digital file classification system for company-wide use.
Education
Master of Computer Science - Computer
University of Lincoln
Lincoln 2023.10 - 2024.11
Skills
- Discretion and confidentiality
- Meeting room preparation
- Email correspondence
- Ordering office supplies
- Organisational efficiency
- Electronic switchboard operation
- Filing system design
- Front desk security protocols
- Billing experience
- Flexible
- Reception area maintenance
- Positive outlook
- Attention to Detail
- Data Entry
Languages
English
Intermediate
Hindi
Intermediate
Punjabi
Elementary
Urdu
Elementary
Timeline
Master of Computer Science - Computer
University of Lincoln
2023.10 - 2024.11
Receptionist (Admin)
Cobridge Surgery
2023.05 - Current
Manager
Restaurant
2023.01 - 2025.11