Summary
Overview
Work history
Education
Skills
References
Timeline
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Katie Pollard

Summary

Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.

Overview

9
9
years of professional experience

Work history

Receptionist/Admin

Fort House Surgery
12.2024 - 07.2025
  • Receive, assist and direct patients either in person or via phone in accessing the appropriate service in a courteous, efficient, and effective way.
  • Provide general assistance to the practice team and project a positive and friendly image to patients and offer visitors, either in person or via the telephone.

eCommerce and Marketing Assistant

Ana Wiz
04.2022 - 12.2024
  • Stayed up-to-date on incoming and outgoing deliveries by monitoring parcel on Sage.
  • Oversaw office inventory by restocking supplies and submitting Purchase Orders (POs).
  • Managed social media platforms and boosted shop listings with detailed engaging content.

Team Leader

Superdrug
02.2020 - 04.2022
  • Managed cash and reconciled tills with rigorous security measures.
  • Briefed team on product and promotion changes to support upselling.
  • Built store brand through advertising and visual merchandising strategy via social media.
  • Completed audits and risk assessments to achieve regulatory compliance.

eCommerce Assistant

Ana Wiz
12.2018 - 02.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Managed listings on Amazon vender and shop website.
  • Pick and pack customer orders in a timely manner, using systems such as Veeqo, Shopify, Ebay, Onbuy and Amazon.

Supervisor

Trespass
12.2017 - 12.2018
  • Trained staff in till management practices including reviewing and reconciling daily transactions.
  • Skilfully investigated and resolved customer complaints within target timescales.
  • Aligned day-to-day activities with targets set by upper management.

Sales Assistant

Squires Garden Centre
12.2016 - 12.2017
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Performed closing duties such as cleaning windows and floors, securing shop premises.

Education

Diploma of Higher Education - Travel & Tourism

Brooklands College
Weybridge, SRY

NVQ Level 3 - Resort Reps

Brooklands College
Weybridge, SRY

6 GCSEs - including Maths and English

Three Rivers Academy

Skills

  • Team leadership
  • Issue resolution
  • Customer service skills
  • Invoice processing
  • Discretion and confidentiality
  • Office admin
  • Good organisational skills
  • Strong administration skills
  • Knowledge of MS office
  • Team motivation

References

References available upon request.

Timeline

Receptionist/Admin

Fort House Surgery
12.2024 - 07.2025

eCommerce and Marketing Assistant

Ana Wiz
04.2022 - 12.2024

Team Leader

Superdrug
02.2020 - 04.2022

eCommerce Assistant

Ana Wiz
12.2018 - 02.2020

Supervisor

Trespass
12.2017 - 12.2018

Sales Assistant

Squires Garden Centre
12.2016 - 12.2017

Diploma of Higher Education - Travel & Tourism

Brooklands College

NVQ Level 3 - Resort Reps

Brooklands College

6 GCSEs - including Maths and English

Three Rivers Academy

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Katie Pollard