Kiran Ramnial
Hertfordshire,United Kingdom
Summary
General Manager with over 15 years of experience in team leadership and operational excellence. Proven track record in enhancing customer experiences and driving strategic initiatives. Expertise in team development and customer engagement, ready to contribute strong leadership and innovative solutions to a forward-thinking organisation.
Overview
18
18
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work history
General Manager
Fora - The Office Group
London
03.2022 - Current
- Drive and deliver Client Experience within the workspace fostering the Fora Behaviour Competencies.
- Established a positive work environment which promoted staff morale and productivity.
- Achieved customer satisfaction with NPS feedback and Service Reviews.
- Drive business revenue through Meeting Room Sales, Office Sales, Building Costs and staff retention.
- Led company-wide restructuring to streamline operations.
- Introduced effective cost control measures, reducing unnecessary expenditure, reviewing monthly P&L report.
- Maintained compliance with industry regulations at all times.
- Oversaw all aspects of daily operations, ensuring a high level of standards was maintained.
- Working closely with Network Rail and contractors for smoother project completion.
- Use and management of platforms such as, SAP, Salesforce, ADP, Nexudus and Freshservice.
- Conducted thorough audits of workplace health and safety protocols, ensuring regulatory compliance.
Flagship Store General Manager
Swarovski
London
11.2017 - 02.2022
- Led team to consistently provide unique experiences at UK's flagship store.
- Delivered five-star luxury customer service through improved client consultations.
- Executed merchandising strategies, ensuring meticulous adherence to visual standards.
- Managed complex customer complaints with effective solutions to enhance loyalty.
- Supported District Manager in achieving KPIs and operational objectives for London area.
- Collaborated with nine area managers to streamline operational efficiencies.
Store Manager
JD Sports Fashion
London
02.2012 - 11.2017
- Coached underperforming employees improving their job performance significantly.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Recommended changes based on market trends, ensuring the brand stayed relevant and competitive in its sector.
- Maintained company guidelines whilst developing innovative display concepts to maintain fresh appeal in stores.
- Trained new hires on company's loss prevention policy as part of their induction process.
- Improved inventory control systems thus decreasing cases of stock shrinkage due to mismanagement.
- Deployed effective internal controls which led to a decrease in employee-related theft incidents.
Various Roles
Arcadia Group
06.2007 - 02.2012
Education
Diploma of Higher Education - Travel and Tourism
North London Business Park College
London 09.2006 - 06.2010
GCSEs -
Hornsey School For Girls
LondonSkills
- Performance driving
- Business networking
- Leadership
- Teamwork
- Project management
- Compliance
- Time management
- Budget management
- Health and safety compliance
- Budget Management
- Operational Management
- Customer relationship management
- Active listening
- Problem solving
Certification
- Full UK Driving Licence
- Mental Health Skills For Managers
- First Aid & Fire Warden
- Food Safety Level 1
References
References available upon request.
Timeline
General Manager
Fora - The Office Group
03.2022 - Current
Flagship Store General Manager
Swarovski
11.2017 - 02.2022
Store Manager
JD Sports Fashion
02.2012 - 11.2017
Various Roles
Arcadia Group
06.2007 - 02.2012
Diploma of Higher Education - Travel and Tourism
North London Business Park College
09.2006 - 06.2010
GCSEs -
Hornsey School For Girls