Kira Thomas
Neath,UK
Summary
Dedicated professional with expertise in money handling, customer service, and relationship management. Proficient in Microsoft Outlook, Salesforce software usage, and airline reservations systems. Skilled in travel insurance knowledge, amendment and cancellation processes, and payment processing. Demonstrates strong sales techniques and multitasking proficiency. Committed to enhancing customer satisfaction through active listening skills and excellent communication.
Driven individual with exceptional communication and organisational skills, coupled with deep understanding of customer service and sales principles. Proven ability to coordinate travel arrangements and provide tailored travel advice. Eager to contribute to client satisfaction and business growth
Overview
1
1
Certification
8
8
years of professional experience
Work history
Travel Consultant
The Travel House
Neath, Port Talbot
02.2025 - 08.2026
- Meets with clients to determine travel needs, budgets and preferences. Sells and coordinates transportation, accommodations, insurance, tours and activities. Advises clients regarding destinations, cultures, customs, weather and activities. Collects payments, books travel arrangements and pays applicable fees.
- Typical duties include:
- Dealing with customer queries and complaints
- Providing advice about visas or passports
- Managing budgets
- Maintaining statistical and financial records
- Planning
- Selling holidays and insurance
- Meeting profit or sales targets
- Preparing promotional materials and displays
- Offered personalised travel advice for enhanced holiday experiences.
- Coordinated with suppliers to secure best rates and services.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Streamlined booking procedures, improving operational efficiency.
- Formulated strategic marketing initiatives to attract new clientele.
- Promoted premium travel packages for increased sales conversion.
- Implemented effective communication skills to build strong client relationships.
Travel Consultant
Hays Travel
Port Talbot
08.2022 - 02.2025
- Meets with clients to determine travel needs, budgets and preferences. Sells and coordinates transportation, accommodations, insurance, tours and activities. Advises clients regarding destinations, cultures, customs, weather and activities. Collects payments, books travel arrangements and pays applicable fees.
- Typical duties include:
- Promoting and marketing the business
- Dealing with customer queries and complaints
- Providing advice about visas or passports
- Recruiting, training and supervising staff
- Managing budgets
- Maintaining statistical and financial records
- Planning
- Selling holidays and insurance
- Meeting profit or sales targets
- Preparing promotional materials and displays
Waitress
Sgwd glady-Glyn
Neath
08.2018 - 01.2019
- Supportive and collaborative team player with attention to detail, passion for helping others, and ability to work well under pressure to maintain positive customer experiences and complete daily tasks. Proactive problem solver with excellent critical thinking skills.
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
- 1. Provided great customer service to any and every customer.
- 2. Made sure all food was nicely prepared before ran out to customers.
- 3. Made sure that every customer was taken care of properly at the cash register.
- 4. Made sure the environment was a clean and friendly place so that customers would want to come back
Education
Certificate of higher education - Travel consultant
City and guilds
Port Talbot, Neath Port Talbot 8 2022 - 4 2024
A Level - Travel and tourism
Neath Port Talbot College
Neath, Port Talbot 9 2019 - 8 2022
GCSE - Mathematics
Llangatwg
Neath, Port Talbot 9 2018 - 8 2019
GCSE - English
Llangatwg
Neath, Port Talbot 9 2017 - 8 2019
GCSE - Business
Llangatwg
Neath, Port Talbot 9 2017 - 8 2019
Skills
- Money handling
- Customer Service
- Microsoft Outlook
- Travel insurance knowledge
- Airline reservations systems
- Amendment and cancellation processes
- Multitasking proficiency
- Salesforce software usage
- Sales techniques
- Payment Processing
- Refund and exchange processing
- Relationship Management
- Enquiry management
- Active listening skills
- Excellent communication
Certification
Driving Licence
Affiliations
- Knitting
Timeline
Travel Consultant
The Travel House
02.2025 - 08.2026
Travel Consultant
Hays Travel
08.2022 - 02.2025
Waitress
Sgwd glady-Glyn
08.2018 - 01.2019
GCSE - Business
Llangatwg
9 2017 - 8 2019
GCSE - English
Llangatwg
9 2017 - 8 2019
GCSE - Mathematics
Llangatwg
9 2018 - 8 2019
A Level - Travel and tourism
Neath Port Talbot College
9 2019 - 8 2022
Certificate of higher education - Travel consultant
City and guilds
8 2022 - 4 2024