Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Timeline
Generic

Klaudia Lovas

Watford ,Hertfordshire

Summary

A reliable and enthusiastic graduate in Travel and Tourism Management, specialising in Air Travel, with nearly 4 years of retail experience and a Second Class Honours degree. Committed to providing exceptional customer service through clear communication and a proactive, solution-orientated approach, consistently ensuring tasks are completed with accuracy and efficiency. With a strong background in client relations, administrative coordination, and cross-department communication, I have gained valuable insights from both academic and hands-on industry experience. Now eager to transition into a Sales Progressor role in real estate, I am excited to apply my transferable skills in negotiation, attention to detail, and relationship management to drive sales progression and contribute to a high-performing team.

Overview

6
6
years of professional experience
8081
8081
years of post-secondary education

Work history

Travel consultant

HF Holidays
Borehamwood , Hertfordshire
10.2023 - Current
  • Offered personalised travel advice for enhanced holiday experiences.
  • Improved overall service quality through continuous feedback analysis.
  • Dealt efficiently with last-minute changes to minimise disruption.
  • Informed clients about cancellation policy and associated penalties.
  • Confirmed payment of deposits from clients before commencing with bookings.
  • Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Verified customer passports and documentation to travel.
  • Advised customers on specific visa and passport requirements.
  • Processed travel deposit and balance payments accurately, maintaining records of receipt.
  • Determined exact customer requirements and recommended destinations to suit.
  • Advised customers on visas and travel safety.
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
  • Managed over 50 calls per day, where i have responded to clients questions, issues and complaints, booking their holidays, taking payments

Sales Assistant

Frasers Group
Watford, Hertfordshire
11.2019 - 10.2023
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, card payments.
  • Received and processed product returns.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Updated product labelling and pricing to reflect discounts and offers.

Education

Bachelor of Arts - BA (Hons) International Tourism Management with Air Travel

Buckinghamshire New University
High Wycombe, BKM
09/2020 - 07.2023

BTEC Level 3 Extended Diploma - Travel and Tourism

West Herts College
Watford, NTH
09/2018 - 06.2020

NCFE Level 2 Diploma - Aviation

West Herts College
Watford, NTH
09/2017 - 06.2018

Level 1 Diploma - Introduction to the Travel and Tourism industry and Exploring the Aviation Industry

Uxbridge College
Uxbridge, HIL
09/2016 - 06.2017

Skills

  • Money handling
  • Confident communicator
  • Results driven
  • Outstanding customer service
  • Customer service oriented
  • Self-motivated
  • Face-to-face selling
  • Outgoing and enthusiastic
  • Computer reservations systems
  • Multitasking proficiency
  • Fluent english communication
  • Amendment and cancellation processes
  • Payment Processing
  • Booking administration
  • Holiday upselling
  • Active listening skills
  • Cross-selling strategies

Personal Information

Languages

English
Fluent
Hungarian
Fluent

Timeline

Travel consultant

HF Holidays
10.2023 - Current

Sales Assistant

Frasers Group
11.2019 - 10.2023

Bachelor of Arts - BA (Hons) International Tourism Management with Air Travel

Buckinghamshire New University
09/2020 - 07.2023

BTEC Level 3 Extended Diploma - Travel and Tourism

West Herts College
09/2018 - 06.2020

NCFE Level 2 Diploma - Aviation

West Herts College
09/2017 - 06.2018

Level 1 Diploma - Introduction to the Travel and Tourism industry and Exploring the Aviation Industry

Uxbridge College
09/2016 - 06.2017
Klaudia Lovas