Kinga Abratowska
Hertford,Hertfordshire
Summary
Experienced professional with a strong foundation in front desk security protocols and hospitality standards, complemented by reliable punctuality and exceptional customer service skills. Proficient in billing experience, invoice processing, and financial reporting, with a keen ability to manage email correspondence and telephone operations efficiently. Adept at utilising Microsoft Office to support marketing strategy initiatives, aiming to leverage these competencies towards enhancing organisational success.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Recepcionist
Crown Group of Hotels
London, City of London
09.2023 - Current
- Assisted guests with check-in and check-out processes ensuring smooth transitions.
- Managed phone calls and inquiries providing information about hotel services and amenities.
- Coordinated reservations and special requests maintaining accurate records in booking system.
- Supported front desk operations by handling cash transactions and processing payments efficiently.
- Resolved guest complaints and issues promptly enhancing overall satisfaction during stays.
- Trained new reception staff on standard operating procedures and customer service protocols.
- Managed phone calls, resulting in effective communication flow within the company.
Supervisor
Starbucks Coffee
London, City of London
08.2023 - 05.2025
- Supervised daily operations ensuring compliance with safety protocols and quality standards.
- Facilitated training sessions for new employees enhancing team productivity and cohesion.
- Coordinated schedules and assignments for staff to optimise workflow and resource allocation.
- Implemented process improvements that streamlined operations and reduced downtime.
- Resolved conflicts and addressed employee concerns fostering a positive work environment.
- Assisted in inventory management ensuring adequate stock levels and minimising waste.
Education
Bachelor of Business Administration - Business Management
University of Greenwich
London 09/2023 -
Bachelor of Business Administration - Finance and Accounting
Vistula Warsaw
Warsaw, Poland 09/2022 - 06/2025
Skills
- Front desk security protocols
- Patience and composure
- Hospitality standards
- Billing experience
- Telephone operation
- Reliable punctuality
- Email correspondence
- Customer Service
- Invoice processing
- Microsoft Office
- Financial reporting
- Marketing strategy
Affiliations
- Travelling
- Learning languages
- Sport
- Reading books
Accomplishments
- Attended London Convention 2025 (networking, management, innovation insights)
- Participation in university competitions, hackathons, or business case studies
- Volunteer work, leadership roles in a student society
- Online certifications (Coursera, LinkedIn Learning, Google Analytics)
Certification
- Cambridge English Certificate, B2 – Upper-intermediate English proficiency
- Microsoft Office Specialist – Proficient in Word, Excel, and PowerPoint
Languages
English
Advanced (C1)
Spanish
Beginner
Polish
Proficient (C2)
Timeline
Recepcionist
Crown Group of Hotels
09.2023 - Current
Supervisor
Starbucks Coffee
08.2023 - 05.2025
Bachelor of Business Administration - Business Management
University of Greenwich
09/2023 -
Bachelor of Business Administration - Finance and Accounting
Vistula Warsaw
09/2022 - 06/2025