KIMBERLEY IMEDI

• Contributed to smoother workflows with effective calendar management skills.
• Provided proactive secretarial support to senior staff, helping to improve department efficiency.
• Scheduled meetings, ensured smooth business operations.
• Handled client correspondence to foster positive relationships.
• Prepared meeting minutes, enabled efficient follow-up actions.
• Offered administrative support for enhanced project management.
• Liaised effectively between departments resulting in improved coordination of tasks.
• Provided excellent service with attention to detail in document preparation.
• Managed staff diaries and booked meetings to balance workload and time constraints.
• Maintained high customer satisfaction with timely response to enquiries.
• Boosted team morale by coordinating team building activities.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
• Provided support for employee onboarding and training procedures.
• Maintained accurate personnel records with diligent attention to detail.
• Maintained privacy of sensitive information by adhering to data protection regulations diligently.

There is a gap in my employment because my role at Obsidian Healthcare Group Limited was made redundant during a company downsizing 3 month before my due date. During this time I took the time to further expand my administration skills by enrolling in a Level 1 Awards/Certificate: Business and Administration course which covered the following:

• Working in Business and Administration
• Creating Business Documents
• Welcome Visitors Making and Receiving Calls
• Developing Self
• Working as Part of a Group

• Promoted to Account Executive for excellent performance and client management skills after 8 months
• Managed day-to-day client communications, ensuring project satisfaction and timely delivery
• Led client meetings, providing updates, addressing concerns, and offering solutions
• Collaborated with teams to ensure content was accurate, compliant, and aligned with client needs
• Served as primary client contact, strengthening relationships, and ensuring quality delivery
• Supported financial tracking initiatives, assisting the company in maintaining budgetary control.
• Utilised Microsoft Office tools efficiently to prepare comprehensive project reports.
• Executed regular status reporting procedures, keeping all stakeholders informed about the progress of projects.
• Liaised between different departments, promoting transparency and smooth flow of information during projects.
• Contributed to proposals, presentations, and reports, supporting business development and retention
• Gained experience in strategic planning and tailoring communication for various stakeholders
• Led my first project in medical communications (organised a steering committee event in Lisbon)
• Supported scheduling, resource management, and progress tracking to meet deadlines and budgets
• Monitored project timelines, identifying, and addressing potential delays

• Provided administrative support to Project Managers, aiding in successful project execution.
• Supported scheduling, resource management, and progress tracking to meet deadlines and budgets
• Facilitated communication between internal teams and clients, ensuring accurate project records
• Coordinated logistics for client meetings and prepared materials and notes
• Coordinated with external vendors, facilitating smooth operations and timely delivery of resources.
• Facilitated team briefings, enhancing overall understanding of project goals and roles amongst members.

• Operated the till
• Supervised shop floor activities, assisting over 30 customers a day
• Assisted customers with enquiries
• Replenished and checked freshness of stock e.g., meat, fruit, and vegetables
• Maintained customer satisfaction and flow during busy periods
• Maintained a clean, organised workspace to ensure smooth daily operations.
• Assisted with inventory management for efficient stock control.
• Handled cash transactions accurately, enhancing financial integrity.
• Facilitated clear communication between team members for better workflow synergy.

• Kept on top of general administrative support for accurate, up-to-date filing, calendar management and correspondence.
• Managed phone calls, resulting in effective communication flow within the company
• Paperwork filling, faxing and mail franking
• Data capturing and record keeping
• Observed and learned how the company website is setup and updated
• Coordinated office supplies orders to keep necessary materials available at all times.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.