Hakan Dervish

- Responsibility for ensuring the train is fit to enter into service

- Driving the train safely and to time at all times

- Being fully up to date with the route features and how to react

to changing conditions

- Ensuring the correct protocol is followed consistently

throughout the duration of the journey

- Dealing with customer enquiries promptly, politely and in the correct manner

Observed signals applicable to train movements and reported irregularities to signalmen.

- Act professionally, demonstrating dependability, determination, honesty and integrity

- Display a self-disciplined, self-motivated, proactive approach to work and your own health and wellbeing

- Be risk aware, mitigate risks by checking information, concentrating on the task, maintaining an awareness of changing circumstances and remaining calm under pressure

- Willing to learn new skills and to adjust to change

- Be approachable, respect others, act ethically and contribute to sustainable development

- Always seeks to support business goals and maintain an awareness of economic challenges

- Safe and on time dispatch of trains.

- Safe operation of the gate line and ticket inspection.

- Compliance with all safety requirements and emergency

procedures.

- Customer service.

- Managing a team of colleague's and being first point of contact.

- Cleaning duties ranging from sweeping platforms to maintaining toilet facilities.

- Assisting disabled passengers.- Dealing with customer enquiries and complaints and helping passengers with special requirements

- Directing passengers and managing queues

- Ticket checking and offering assistance

- Keeping the platforms, footbridges and waiting shelters well

maintained and clear of any obstructions/Fault logging

- Offering highest level of customer service while making myself visible on platforms

- Ensured that customers received outstanding service.

- Monitored the working environment, making sure it was always

a safe, positive setting for all customers and employees.

- Identified faults and logged faults.

- General maintenance and cleaning of station.

• Managed parking and traffic control to facilitate vehicle flow in assigned area.
• Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
• Checked accuracy of road lines and parking signs, reporting defective lines and signs.
• Held polite, professional manner, handling confrontation with tact and diplomacy.
• Patrolled streets and car parks to verify all vehicle compliance with Traffic Management Act 2004.
• Identified illegally parked vehicles and contacted towing service for smooth and efficient removal.
• Customer service where could be of assistance.