Kimberley Rose
Armadale,Scotland
Summary
Dynamic and reliable professional with a strong foundation in oral and written communication, presentation delivery, and problem-solving. Demonstrates exceptional deadline management and self-motivation, complemented by creative and strategic thinking. Adept at team collaboration and fostering interpersonal relationships, consistently delivering trustworthy results. Committed to continuous learning and professional growth within a challenging environment.
Overview
14
14
years of professional experience
Work history
Support Worker
ARK HOUSING
Edinburgh, Scotland
2021.11 - 2026.03
- Provided personal care within users' residences.
- Delivered daily financial assistance to service users.
- Facilitated social engagement for service users.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Agency Care Assistant/ Support Worker
TRUST CARE
Edinburgh, Scotland
2019.10 - 2021.11
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Collaborated with healthcare team for effective patient care delivery.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Encouraged independence among patients whilst assisting them with tasks.
- Respected privacy and dignity of each resident during provision of care services.
HR Administrator/Office support
SCRT
Edinburgh, Scotland
2017.01 - 2019.10
- Managed onboarding process for new hires ensuring a smooth transition.
- Formulated exit strategies that preserved company reputation whilst addressing employee needs.
- Developed induction programmes to integrate new staff into the organisation.
- Assisted in developing company policies for smoother functioning.
- Maintained employee records with utmost confidentiality.
Care Worker
Homecare Support
Edinburgh, Scotland
2015.11 - 2017.01
- Assisted multiple individuals with personal care needs daily.
- Supported in medication administration and management.
- Helped with meal preparation and domestic tasks.
- Supported patients with mobility issues, promoted independence.
- Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
Marketing and Communications Assistant
Bethany Christian Trust
Edinburgh, Scotland
2014.01 - 2014.07
- Assisted in organising fundraising and corporate events.
- Created official marketing materials.
- Managed daily interactions with social media platforms.
- Compiled employability reports.
- Contributed creative ideas during brainstorming sessions that were used in successful campaigns.
- Handled public enquiries efficiently, contributed positively towards brand reputation.
HP – Customer Service Representative
Cupola Teleservices
Dubai, U.A.E
2012.03 - 2013.11
- Assisted customers with inquiries, complaints, and suggestions.
- Created and executed various cases for customers.
- Conducted follow-ups with consumers.
- Compiled weekly reports on case statuses.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Education
BTEC Diploma - Tourism and Leisure
Institute of Business Management in Tourism and Leisure
Dubai, U.A.E 9 2005 - 04/2011
Bachelors - Tourism and Business Administration Management
Stenden University Qatar
Qatar 9 2007 - 4 2011
GCSES - General
Currie Community High School
Edinburgh, Scotland 8 2003 - 6 2005
SCQF Level 6 - Social Services and Healthcare
SVQ
EdinburghSkills
- Oral and written communication
- Presentation delivery
- Problem-solving and analysis
- Deadline management
- Self-motivation and learning
- Interpersonal skills
- Creative and strategic thinking
- Team collaboration
- reliable and trustworthy
References
References available upon request.
References
References available upon request.
Timeline
Support Worker
ARK HOUSING
2021.11 - 2026.03
Agency Care Assistant/ Support Worker
TRUST CARE
2019.10 - 2021.11
HR Administrator/Office support
SCRT
2017.01 - 2019.10
Care Worker
Homecare Support
2015.11 - 2017.01
Marketing and Communications Assistant
Bethany Christian Trust
2014.01 - 2014.07
HP – Customer Service Representative
Cupola Teleservices
2012.03 - 2013.11
BTEC Diploma - Tourism and Leisure
Institute of Business Management in Tourism and Leisure
9 2005 - 04/2011
Bachelors - Tourism and Business Administration Management
Stenden University Qatar
9 2007 - 4 2011
GCSES - General
Currie Community High School
8 2003 - 6 2005
SCQF Level 6 - Social Services and Healthcare
SVQ