Kimberley Overton

Customer Advisor at Boots the Chemist for 14 months. Operated self-service and manned tills, managing refunds and exchanges. Assisted customers with click and collect orders. Promoted to Till Leader, enhancing team morale and ensuring achievement of daily objectives. Utilised a handheld device for daily tasks on the shop floor, showcasing strong retail skills.

Conducted follow-ups on customer interactions to ensure satisfaction and address concerns.

Updated customers on inquiries, orders, and complaints, ensuring clear and effective communication throughout the process.

Built long-lasting customer relationships by providing helpful, informative and attentive customer service.

Attended regular E-training sessions to improve skills and product knowledge.

Worked as a Christmas temp at another Boots branch, organising and maintaining the makeup counter, assisting customers with product selection and addressing queries.