Kimberley Michelle Frankcom
Little Stoke,Bristol
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
Work history
Business Operations Consultant
Inspired Virtual Solutions
2017.02 - 2026.02
- I started this business working on my own as a virtual PA and have built strong and lasting relationships with SME,s, developing my skills in consultancy. I currently work with a small number of clients. I have worked high net worth entrepreneur for over 10 years, who I have enabled to turn her ideas into reality. I have helped her grow a cosmetics, drinks and fragrance company from the start to an established business it is now. I have been involved from the start everything from registering the business, researching, building the infrastructure, managing the operations helping organise events and launches and managed a majority of the recruitment to build the team she has now. I take care of the core operational details, enabling founders and teams to run the day to day smoothly.
Freelance virtual PA
Time Etc
2016.01 - 2017.01
- Time etc, are a virtual assistant business. I worked for them on a freelance basis for a number of clients. Jobs involved market research, assisting with start-ups and general researching.
Part-time office Manager
Inspired Bathrooms, Design & Installation
2012.01 - 2016.01
- Inspired Bathrooms are a small bathroom fitting company. My role was to do all the administrative tasks. This involved speaking with the customers and arranging quotes, inputting all the income and expenditures onto excel spreadsheets to send to the accountants. Filing all the paperwork and recruitment of any new team members.
Permanent and contract IT Recruitment
ComputerWorld Personnel
2009.05 - 2010.01
- Computerworld Personnel is an independent IT recruitment company. I currently work in a team of 4 doing contract and permanent recruitment. As it is a small company I manage my own time, prioritise my work and keep on top of all administrative duties. This involves me being self motivated and working with the team and communicating well. It is my job to call SME businesses in the southwest and provide them with a professional recruitment solution. As well as offering a service to candidates in giving them career advice and help with their cv’s as well as matching them to the jobs most suitable for them.
- I work with Line Managers, HR Managers, Procurement and Directors, advising them on recruitment, the current market and providing them with the best suited candidates.
- On a daily basis I write adverts, speak with candidates and managers and spend a lot of time looking over cv’s. It is impeccable in recruitment that you are very well organised with your administrative processes and manage your workload. The key skills for my job are to be very well organised, understand peoples needs, excellent communication skills, hard work ethic, trustworthy with confidential information an have likable personality.
IT Contract Recruitment consultant/Account Manager
Spring Technology
2007.05 - 2009.05
- My role involves managing several tasks along side each other. I was brought in to account manage existing clients and contractors as well as introduce new ones. At my best I have had 35 contractors working for me in both public and private sector organisations. In my time at here I have continued and developed existing relationships and brought one over 15 new clients.
- I work with Line managers, HR Managers, Procurement and other recruitment agencies on a 2nd tier basis, which are managed services for larger clients. My contractors range from Programme Managers to 1st line Support staff.
- It is my job to manage all my contractors ensuring they get their timesheets in and have all the relevant documents for them to work. A part of my job is sales, to find the right people to speak with and who use contractors involves using your intelligence and asking the right questions.
- To find good candidates I write excellent adverts to attract the right people and use the job boards effectively. The main part of my job is relationship building I ensure I maintain good relationships by good time management, efficiency, and excellent people skills in the terms of knowing your audience.
Recruitment Consultant
JJFOX
2005.10 - 2007.03
- While at jjFOX I built my own market from scratch, doing IT in the legal sector. This role involved the whole recruitment process from contacting new clients to finding them candidates.
- I managed my own desk and my own time. I regularly visited new clients to gain new business by selling them jjFOX’s recruitment process.
- I was with jjFOX for 1 year and it took me around 2 months to get my desk up and going after a month of training. I brought in many jobs, mainly from new clients. I filled a number of positions, making jjFOX around 60k in the 9 months I was billing.
Customer Service Advisor
Royal Bank of Scotland
2005.04 - 2005.09
- Worked in the customer enquiries team, dealing with concerns and queries from customers.
- Communicated with branches and customers via post, telephone and computer systems.
- Dealt with customers on the telephone, while having no knowledge of the query or concern.
- Managed my workload, by prioritising what was urgent.
- I have also had a number of short term positions during my studies including, receptionist, audio typist, administrative assistant and waitress.
Education
PGD - Entrepreneurial Practice
University of Glamorgan
2001.01 - 2006.01
GNVQ - Business Studies
Chipping Sodbury school
1993.01 - 2001.01
Skills
- Resourcefulness
- Budget management
- Customer relationship management
- Performance monitoring
- Contract negotiation
- Warehouse Management System
- IT infrastructure
- Operational strategy
Affiliations
- Fitness and social events
Timeline
Business Operations Consultant
Inspired Virtual Solutions
2017.02 - 2026.02
Freelance virtual PA
Time Etc
2016.01 - 2017.01
Part-time office Manager
Inspired Bathrooms, Design & Installation
2012.01 - 2016.01
Permanent and contract IT Recruitment
ComputerWorld Personnel
2009.05 - 2010.01
IT Contract Recruitment consultant/Account Manager
Spring Technology
2007.05 - 2009.05
Recruitment Consultant
JJFOX
2005.10 - 2007.03
Customer Service Advisor
Royal Bank of Scotland
2005.04 - 2005.09
PGD - Entrepreneurial Practice
University of Glamorgan
2001.01 - 2006.01
GNVQ - Business Studies
Chipping Sodbury school
1993.01 - 2001.01