kimberley Kearney
northern ireland ,Ballynahinch
Summary
Motivated professional demonstrating strengths in childcare and administrative support. Adapts to changing demands with reliability and a calm demeanour. Eager to contribute enthusiasm and dedication to fostering positive experiences in future roles.
Overview
23
23
years of professional experience
Work History
Childminder
self emplyed
Ballynahinch, Down
02.2016 - 04.2026
- Coordinated daily routines for drop-offs, pick-ups, nap times, and meal times, ensuring smooth transitions for children.
- Ensured children felt happy, safe and secure by continuously monitoring behaviour and promptly managing changes.
- Maintained cleanliness during childminding activities, enhancing safety and comfort for children and parents.
- Closely supervised and monitored children activities throughout playtime and during trips out.
- Helped children get ready, dressed and cleaned and prepared for outings.
- Organised outdoor activities and outings to parks and playgrounds, encouraging physical activity and social interaction among children.
- Maintained a safe and nurturing environment for children, adhering to health and safety guidelines.
Administrative Assistant
WPA
Downpatrick, Down
09.2010 - 02.2016
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Responded to incoming requests for information or forwarded to the appropriate individual.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Received, routed and distributed incoming mail and parcels.
- Secured data by following confidentiality procedures.
- Scanned new documentation into system and classified data using standard codes.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Provided support to human resources, assisting with recruitment processes and maintaining employee records.
- Organised fair access to office facilities, resources and supplies.
- Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
- Managed diary for senior staff, scheduling meetings and appointments to optimise time management.
- Proofread and corrected different types of documentation.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
- Sorted physical and digital information and sent to correct locations or personnel.
- Developed and implemented new administrative systems, streamlining processes to enhance team effectiveness.
- Communicated ideas clearly across multiple channels to assist staff.
- Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
- Prepared routine business correspondence for office staff.
- Compiled and submitted reports detailing departmental performances and identifying areas for improvement.
- Processed large amounts of data and independently resolved discrepancies.
- Implemented filing system upgrades, transitioning to electronic document management to enhance accessibility and reduce waste.
- Digitised important information to improve accessibility.
- Coordinated travel arrangements for executives, ensuring seamless logistics for international conferences.
Optical Assistant
Mc Elholmes opticians
Downpatrick, Down
06.2004 - 09.2010
- Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction and loyalty.
- Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
- Accurately processed customer payments and orders.
- Guided customers in selecting frames and contact lenses that complemented their face shape and met their optical needs.
- Demonstrated the correct use and care of contact lenses, ensuring customer confidence and satisfaction.
- Assisted customers in selection of glasses and contact lenses, providing expert advice on fit and style.
- Advised customers on latest eyewear trends and optical technology, enhancing their shopping experience.
- Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.
- Fostered a welcoming environment, greeting customers promptly and making them feel valued.
- Scheduled follow-up appointments with customers to deliver comprehensive after-sales service.
- Participated in staff training sessions to enhance product knowledge and customer service skills.
- Monitored inventory levels, conducting regular stocktakes to prevent shortages or overstock.
- Kept meticulous records of customer prescriptions and orders, facilitating efficient follow-ups and service.
- Liaised with suppliers to order optical products, ensuring timely delivery and stock availability.
- Referred patients to other health professionals for complex cases by liaising with specialists to schedule and coordinate additional treatment.
administrative officer
Child support agency
belfast, Antrim
12.2003 - 05.2004
- Managed daily office activities, including data entry and database auditing, to ensure seamless operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
- Worked as part of the administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
- Maintained manual and electronic filing and information systems, ensuring readily available and accurate data.
- Photocopied and printed documents for office team members.
- Entered and verified computer data to create reliable records.
- Computed billing rates and generated invoices for customer transactions.
- Coordinated communication between departments, fostering teamwork and supporting project success.
- Updated company policies and procedures to maintain compliance with current regulations and enhance organisational standards.
Green form adminstrator
Law society
belfast, Antrim
03.2003 - 05.2004
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Implemented a new electronic filing system, significantly improving document retrieval times and office organisation.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
- Conducted comprehensive database management, ensuring accurate and up-to-date records for efficient information retrieval.
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).
- Maintained organised office systems to support operational efficiency and professionalism.
- Collaborated with managers to streamline office operations and enhance workflow.
- Liaised with customers to address needs and ensure satisfaction.
- Monitored compliance with health and safety regulations, conducting regular audits to promote a safe working environment.
Education
A-Levels - GNVQ information technology
SERC
Downpatrick01-2001
GCSEs - High school education
ST MARYS HIGH SCHOOL
Downpatrick01-1996
Skills
- reliable and trustworthy
- Calm under pressure
- Child supervision
- Health and safety knowledge
- Time-management
Timeline
Childminder
self emplyed
02.2016 - 04.2026
Administrative Assistant
WPA
09.2010 - 02.2016
Optical Assistant
Mc Elholmes opticians
06.2004 - 09.2010
administrative officer
Child support agency
12.2003 - 05.2004
Green form adminstrator
Law society
03.2003 - 05.2004
A-Levels - GNVQ information technology
SERC
GCSEs - High school education
ST MARYS HIGH SCHOOL