Kimberley Jones
Summary
Detail oriented Operations Administrator experienced in managing high volume data and resolving discrepancies. Skilled in record maintenance, information reconciliation, and effective collaboration with stakeholders to swiftly address issues. Proficient in digital tools and process improvement, driving workflow reliability and efficiency.
Overview
9
9
years of professional experience
Work History
Property Manager
Yes Sales & Lettings
04.2026 - 09.2026
- Facilitated smooth move-in and move-out processes for tenants, including inventory checks and deposit management.
- Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
- Managed rental finances, late payments, expense record-keeping and payment processing.
- Delivered exceptional customer service to tenants and Landlords, addressing queries and concerns promptly to ensure client retention.
- Regularly reviewed and updated property management policies and procedures to comply with changing regulations and best practices.
- Liaised with solicitors to resolve legal issues related to property management, including disputes, evictions, and contract negotiations.
Property Manager
Leaders Romans Group
08.2024 - 03.2026
- Managed a large portfolio of 1,000+ properties, ensuring accurate records, timely updates, and smooth coordination across maintenance, compliance, and customer-facing teams.
- Coordinated urgent repairs for high‑priority cases, minimising disruption through effective problem-solving and communication.
- Collaborated with external suppliers, contractors, and internal teams to swiftly resolve issues, ensuring service accuracy and client satisfaction.
- Investigated discrepancies in inspection reports, contractor invoices, and compliance documentation, resolving issues to maintain data integrity.
- Processed and tracked health & safety compliance records, ensuring all information was up to date, audit-ready, and aligned with legislation.
- Managed end‑of‑tenancy financial processes, gathering evidence, reconciling deductions, and ensuring fair, accurate outcomes.
Retail Administrator
Wren Kitchens
07.2022 - 03.2024
- Managed bookings and schedules to optimise team availability and streamline customer service workflows.
- Entered, updated, and validated customer and order data across internal systems, ensuring 100% accuracy for downstream teams.
- Processed incoming correspondence and customer information, maintaining organised digital records to enhance operational visibility.
- Supported financial and billing queries, resolving issues by reviewing records, identifying discrepancies, and ensuring accurate outcomes.
- Prepared reports, written communications, and documentation to support sales, marketing, and account management functions..
- Provided front-of-house support, directing enquiries to facilitate effective communication between customers and internal teams.
Depot Administrator
Council
01.2022 - 06.2022
- Oversaw daily office operations, maintaining accurate records and documentation to enhance compliance and support operational efficiency.
- Controlled electronic customer records, performing data entry and updates to ensure accuracy in billing and accounts receivable processes.
- Administered physical and digital filing systems, ensuring information was organised, accessible, and error-free.
- Collaborated with managers and cross‑functional teams to streamline workflows and improve administrative processes.
- Monitored stock and office inventory, identifying shortages and placing timely orders to ensure continuous operational flow.
Team Leader
B&Q
11.2017 - 12.2021
- Led daily store operations, ensuring accurate stock handling and data entry to enhance commercial performance.
- Trained and supported team members, promoting high standards of accuracy, customer service, and operational efficiency.
- Investigated stock discrepancies, collaborating with warehouse teams to resolve issues and uphold inventory accuracy.
- Supported financial processes including customer billing queries, refunds, and adjustments, ensuring accuracy and compliance.
- Maintained organised records and schedules, facilitating efficient store operations.
Education
The Oldershaw School
Skills
Organizational Skills: Ability to manage multiple operational areas including facilities, fleet, compliance, and admin tasks with precision
Attention to Detail: Ensuring safety checks, documentation, and compliance records are accurate and up to date
Proactive Problem-Solving: Taking initiative to resolve issues, streamline processes, and support continuous improvement
Software Confidence: Comfortable learning and using new digital tools for admin, scheduling, and reporting
Communication Skills: Clear written and verbal communication, especially when liaising with engineers, suppliers, and internal teams
Team Collaboration: Reliable team player who supports others and contributes to a positive, fast-paced work environment
Task Ownership: Takes responsibility for completing tasks thoroughly and on time
Timeline
Property Manager
Yes Sales & Lettings
04.2026 - 09.2026
Property Manager
Leaders Romans Group
08.2024 - 03.2026
Retail Administrator
Wren Kitchens
07.2022 - 03.2024
Depot Administrator
Council
01.2022 - 06.2022
Team Leader
B&Q
11.2017 - 12.2021
The Oldershaw School