Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

KIMBERLEY GUPPY

Swanage,DOR

Summary

Dedicated Undergraduate Psychology student studying at the University of Plymouth with comprehensive experience in customer service, hospitality and early years education. Demonstrating strong communication, active listening, and problem-solving skills. Eager to continually enhance skill development and knowledge whilst undertaking higher education.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Childcare Practitioner

Explorers Childcare Group
Swanage, Dorset
01.2024 - 03.2025
  • Provided high-quality care and support for children aged 0-5 in early years and 5-10 in afterschool clubs, fostering their educational, social, and emotional development in line with extensive understanding of Early Years Foundation Stage (EYFS) framework, childcare safeguarding policies and legislation.
  • Maintained a clean, organised, and welcoming nursery setting to support children's health and well-being.
  • Created a safe, engaging environment that encouraged learning through play and age-appropriate activities to promote social, intellectual and behavioural skills.
  • Provided personalised support to meet individual needs, including providing one-to-one care for children with complex needs such as a child with Down Syndrome.
  • Promoted healthy eating habits amongst children by preparing nutritious meals and snacks.
  • Proactively enhanced skills through training on the job including, Autism Spectrum Disorder (ASD) training and Paediatric First Aid course

Team Member

Cornish Bakery
Swanage, Dorset
06.2023 - 12.2024
  • Provided friendly and efficient customer service, ensuring a positive experience for all customers.
  • Prepared food and beverages, including barista style coffee by achieving my Level 1 Barista Training.
  • Followed health and safety regulations, including cleaning duties and food hygiene standards.
  • Adhered to first aid protocols to ensure a safe environment.
  • Processed sales transactions accurately and efficiently.
  • Worked effectively as part of a team, demonstrating strong communication and teamwork skills.
  • Upsold products and provided tailored recommendations to enhance customer satisfaction.
  • Assisted in closing procedures, ensuring the premises were clean and secure.

Retail Shop Assistant

Curiosity Enterprises Ltd
Swanage, Dorset
06.2021 - 06.2023
  • Assisting customers with efficient, personalized customer service to provide overall satisfaction
  • Collaborated effectively with team members during busy periods.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Handled queries regarding products, providing detailed information as necessary.
  • Improved product visibility with strategic shelf arrangements.
  • Processed sale transactions, handled cash, and issued refunds accurately.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Completed restocking swiftly post delivery arrival to ensure immediate product availability.

Voluntary Care Assistant

Gainsborough care home (Agincare)
Swanage, Dorset
10.2022 - 04.2023
  • Built strong, trusting relationships with residents through continuous compassionate and personalised care and support.
  • Actively listened to residents' wishes and needs and ensured they were met with respect and dignity.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Maintained hygiene and cleanliness by following health and safety regulations.
  • Worked collaboratively with staff to ensure efficient and high-quality service.
  • Prepared food and drinks, catering to individual preferences and providing assisted feeding where needed.
  • Followed strict dietary plans tailored to each patient's health condition, resulting in improved overall health status among residents.
  • Organised creative and engaging activities to support residents' for their social, intellectual, physiological and psychological well-being.

Waitress

Brooke Tea Rooms
Swanage, Dorset
04.2019 - 06.2021
  • Provided friendly and efficient customer service, assisting customers with orders and personalized preferences.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Responsible for taking and serving orders personalised to customer preferences
  • Assisted kitchen staff with catering and food prep, dishwashing and plating food.
  • Prepared tea, coffee and carbonated beverages for customers.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Ensure maintenance of hygiene and cleanliness such as sanitising and mopping after closing.

Education

BSc (Hons) - Psychology

University of Plymouth
Plymouth, Devon
09.2024 -

CACHE Level 3 - Health and Social Care

Weymouth College
Weymouth, Dorset
09.2021 - 05.2023

GCSEs -

The Purbeck School
Wareham, Dorset
06.2018 - 05.2021

Skills

  • Communication
  • Active listening
  • Problem-solving
  • Multitasking
  • Team worker
  • Dedicated
  • Customer service
  • Transferrable skills and experience
  • Safeguarding
  • Food preparation and supervision
  • Early education knowledge including EYFS framework
  • Health and safety
  • Patience and willingness
  • First aid training


References

  • Mrs. Natasha Ramsay, Explorers Swanage, The Centre, Chapel Lane, Swanage, Dorset, BH19 2PW, 01929 426355
  • Mrs. Rachel Eaton, Director and secretary of Curiosity Enterprises Ltd, 35 High Street, Swanage, Dorset, BH19 2LT, 01929425013, info@curiosityswanage.com

Certification

  • CACHE Level 3 Health and Social Care
  • NCFE CACHE Level 1 award in Mental Health Awareness

Timeline

BSc (Hons) - Psychology

University of Plymouth
09.2024 -

Childcare Practitioner

Explorers Childcare Group
01.2024 - 03.2025

Team Member

Cornish Bakery
06.2023 - 12.2024

Voluntary Care Assistant

Gainsborough care home (Agincare)
10.2022 - 04.2023

CACHE Level 3 - Health and Social Care

Weymouth College
09.2021 - 05.2023

Retail Shop Assistant

Curiosity Enterprises Ltd
06.2021 - 06.2023

Waitress

Brooke Tea Rooms
04.2019 - 06.2021

GCSEs -

The Purbeck School
06.2018 - 05.2021

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