Amy Crooks
Swanage,Dorset 
Summary
Hospitality professional specializing in service excellence and operational efficiency. Proven leadership in optimizing table allocation and managing reservation systems. Skilled in advanced waitressing, beverage service, and maintaining composure in high-pressure environments. Strong communicator with expertise in multitasking, time management, and understanding dietary restrictions to enhance customer experiences.
Overview
5
5
years of professional experience
Work history
Waitress supervisor
Manor Farm Tea Rooms
Swanage, Dorset
03.2022 - Current
- Enforced strict cash handling procedures-minimising discrepancies at end-of-day tallies.
- Fostered a positive work environment by resolving staff conflicts swiftly.
- Conducted regular inventory checks for optimal stock management.
- Trained waitstaff in upselling techniques, increasing average spend per head.
- Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
Cleaning assistant
Swanage Holiday Homes
Swanage, Dorset
03.2021 - 08.2023
- Assisted with waste management duties, promoting an eco-friendly image of the establishment.
- Reported any damage found during routine cleans; ensured quick repairs or replacements as necessary.
- Ensured hygienic conditions by regular deep cleaning of kitchen and bathroom areas.
- Provided sanitary conditions by disinfecting high-touch surfaces regularly.
- Delivered top-quality service by promptly addressing any specific cleaning requests from clients.
- Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
Education
GCSEs - Science
The purbeck school
Warehouse 08.2022
A-Levels - Psychology
The purbeck school
Wareham 08.2024
A-Levels - Geography
The purbeck school
Wareham 08.2024
A-Levels - History
The purbeck school
Wareham08.2024
GCSEs - Maths
The purbeck school
Wareham 08.2022
GCSEs - English
The purbeck school
Warehame08.2022
Skills
- Decision-making capability
- Table allocation efficiency
- Table setting and cutlery arrangement
- Leadership skills
- Reservation systems management
- Service-oriented mindset
- Beverage service
- Professional composure
- Knowledge of dietary restrictions
- Communication excellence
- Multitasking expertise
- Time management aptitude
- Interpersonal skills
- Waitressing techniques
- Advanced cleaning procedures
Affiliations
- reading
- Animals
- Music
- Crafts
Timeline
Waitress supervisor
Manor Farm Tea Rooms
03.2022 - Current
Cleaning assistant
Swanage Holiday Homes
03.2021 - 08.2023
GCSEs - Science
The purbeck school
A-Levels - Psychology
The purbeck school
A-Levels - Geography
The purbeck school
A-Levels - History
The purbeck school
GCSEs - Maths
The purbeck school
GCSEs - English
The purbeck school
Similar Profiles
Stephanie ArnoldStephanie Arnold
Barista at St Austell Garden Centre, Tea RoomsBarista at St Austell Garden Centre, Tea Rooms
Muireann CawleyMuireann Cawley
Customer Service/Waiting Tables at McAuley Place Tea RoomsCustomer Service/Waiting Tables at McAuley Place Tea Rooms
Leigh GedyeLeigh Gedye
Hospitality Worker at The Rose Garden Tea Rooms and Convenience StoreHospitality Worker at The Rose Garden Tea Rooms and Convenience Store
Laine GirlingLaine Girling
Kitchen assistant at Rivo’s HubKitchen assistant at Rivo’s Hub
Thomas TaylorThomas Taylor
Kitchen Porter at Gee WhitesKitchen Porter at Gee Whites