KIMARNI FYFFE-WRIGHT
Nottingham,United Kingdom
Summary
Dynamic and motivated professional with a strong foundation in customer service, resident support and creative problem-solving. Demonstrates strong multitasking abilities, analytical thinking and interpersonal communication skills, with experience working independently in a residential accommodation environment. Known for excellent communication, attention to detail and the ability to adapt quickly to new tasks and environments. Proficient in financial and administrative skills, Microsoft Office, Excel and digital systems, staff training and shift planning. Experienced in supporting resident welfare, safety and emergency situations, with a strong ability to remain calm under pressure, listen effectively and build positive relationships. Committed to achieving goals with resilience and professionalism, both independently and as part of a team.
Overview
1
1
Certification
9
9
years of post-secondary education
7
7
years of professional experience
Work history
Night Operations & Resident Services Coordinator
Student Roost
Nottingham, Nottinghamshire
2025.11 - Current
- Independently oversee overnight operations for a 472-resident accommodation site, serving as the primary point of contact for resident welfare, safety and emergencies, with responsibility for escalating serious incidents to senior management when required.
- Prioritise the safety, welfare and wellbeing of residents, responding promptly to concerns and situations requiring immediate support.
- Provide compassionate and non-judgemental support to residents experiencing emotional distress, homesickness, personal difficulties or challenging circumstances.
- Identify changes in residents' behaviour or wellbeing that may indicate they require additional support and refer concerns to the appropriate wellbeing services.
- Respond to incidents and emergencies calmly and professionally, using initiative and sound judgement while working independently with minimal supervision.
- Manage challenging and potentially confrontational situations using effective communication, patience and de-escalation techniques.
- Support intoxicated or vulnerable residents safely back to their accommodation while maintaining their dignity and well-being.
- Build positive relationships with residents and maintain an approachable, trustworthy and professional presence within the accommodation.
- Maintain accurate and confidential records of incidents, welfare concerns, resident interactions and actions taken, ensuring effective communication with management and colleagues.
- Conduct regular security and welfare checks throughout the building, identifying potential safeguarding, safety or maintenance concerns.
- Communicate effectively with residents, colleagues, management and external services through face-to-face communication, telephone and email.
- Complete detailed handovers to ensure important welfare, safeguarding and operational information is communicated effectively to the incoming team.
- Manage multiple responsibilities independently during overnight shifts, prioritising urgent welfare and safety concerns while maintaining day-to-day operations.
- Maintain a clean, safe and welcoming environment for residents, ensuring communal areas are prepared for the morning team.
- Manage outstanding resident accounts by monitoring debt information, maintaining accurate Excel records and contacting residents and relevant departments by email to address and follow up on outstanding balances.
Team leader
Gosta Green
Birmingham, West Midlands
2024.05 - 2025.11
- Promoted to Team Leader within 7 months in recognition of strong performance, leadership, and reliability.
- Responsible for venue opening and closing, holding premises keys, and managing budgets in excess of £30,000.
- Conducted safe counts, oversaw daily financial reconciliation, and ensured accurate till reports and cash handling.
- Managed payroll administration, staff rota planning, and shift cover to ensure appropriate staffing levels.
- Placed and monitored stock orders, maintaining accurate inventory levels and minimising stock discrepancies.
- Introduced Excel-based systems to streamline stock management and shift planning, replacing manual paper-based processes to improve accuracy and efficiency.
- Trained and supported new staff and independently led shifts, maintaining high standards of customer service, compliance, and safety.
Waitress
Revolucion de Cuba
Birmingham
2022.02 - 2023.07
- Delivered high-level service in fast-paced environments, handling multiple tables while maintaining professional standard.
- Collaborated with catering department to ensure dietary requirements were observed and adhered to.
- Resolved customer complaints diplomatically while maintaining brand standards.
- Strengthened multitasking, organisation, and interpersonal communication.
Bartender
Albert Schloss
Birmingham
2021.11 - 2022.02
- Adapted quickly to a fast paced hospitality environment, developing strong multitasking and communication skills.
- Delivered high-quality customer service in a busy, cosmopolitan bar with high footfall and diverse clientele.
- Prepared and served a wide range of alcoholic and non-alcoholic beverages with speed and accuracy.
- Maintained cleanliness and organisation of the bar area, ensuring hygiene and safety standards were met.
- Managed multiple orders under pressure during peak hours while remaining friendly and professional.
Team member
Love Jerk
Nottingham, Nottinghamshire
2021.03 - 2021.09
- Worked in a fast- paced restaurant serving Caribbean cuisine and managed till operations, food prep, and cleanliness to meet high customer standards whilst observing the Health & Safety Act. (1974).
- Gained excellent time management skills through on-the-clock tasks such as food prep, cleaning, and till checks under tight deadlines.
- Provided a warm, welcoming customer experience to a culturally diverse clientele, adapting to different personalities and needs.
- Developed resilience and professionalism when dealing with rude or upset customers, using patience and calm communication to resolve issues effectively.
Team member
McDonald's
Nottingham
2019.05 - 2021.03
- Gained foundation in customer service, multitasking, and operating in a fast-paced setting.
- Developed timekeeping and cleanliness discipline
- Displayed teamwork skills to improve overall productivity.
- Provided excellent customer service to enhance business reputation.
- Maintained high standards of food hygiene, securing customer trust.
Education
GCSE - English, Maths, Science, BTEC Sport, BTEC Health/Social, Geography, NCFE Health/Fitness
Nottingham Academy
Nottingham 2015.09 - 2019.06
A-level - Applied science, BTEC sports science
Nottingham Academy Sixth-form
Nottingham 2019.09 - 2021.06
Bachelor of Science - Sports and Exercise Science
Birmingham City University
Birmingham 2021.09 - 2025.06
Skills
- Safeguarding Awareness
- Young Person Welfare & Support
- Incident & Emergency Management
- Risk Management
- Health and Safety Compliance
- Accurate Record Keeping & Documentation
- Microsoft Office, Excel & Digital Systems
- Financial and Administrative Skills
- Leadership & Team Management
- Staff Training & Supervision
- Working Under Pressure
- Organisation, Multitasking & Prioritisation
- Ability to Work Independently
- Working Under Pressure
- Verbal and written communication
- Team Collaboration
- Conflict Resolution & De-escalation
- Active Listening & Empathy
- Emotional Resilience
- Professional Boundaries & Confidentiality
- Professionalism, Reliability & Accountability
- Professionalism, Reliability & Accountability
Certification
Student Roost- Online Workplace Training
- Safeguarding Awareness- Online Learning
- Fire Safety Awareness- Online Learning
- Water Safety Awareness- Online Learning
- COSHH Awareness/ Working Safely with Hazardous Substances- Online Learning
- Health & Safety Awareness- Online Learning
- Equality, Diversity & Inclusion in the Workplace- Online Learning
- Cyber Security Awareness- Online Learning
- Lone Working 3.0 (UK)- Online Learning
- Workplace Hygiene- Online Learning
Bar Team Leader- Online Workplace Training
- Award Online - Sales Building Assessment-On-line Learning
- Award Online - Legal Compliance Assessment- On-line Learning
- Award Online - Kitchen Management Assessment- On-line Learning
- EX Award Online - People Matter Assessment- On-line Learning
- Award Online - Delivering Profit Assessment- On-line Learning
- Ex Award Online - Customer Engagement Assessment- On-line Learning
- Award Online - Cellar Management Assessment- On-line Learning
- Award Online - Cash and Stock Assessment- On-line Learning
- Award Online - Social Media- On-line Learning
- Award Online - H&S and Kitchen Safety- On-line Learning
- Award Online - Front of House Safety- On-line Learning
- Award Online - Fraud- On-line Learning
- Award Online - Fire Safety- On-line Learning
- Award Online - Finance- On-line Learning
- Award Online - Customer Service and Rep.com- On-line Learning
Affiliations
- Gym/Fitness Photography Family time Cooking Travelling Meeting new people
References
References available upon request.
Timeline
Night Operations & Resident Services Coordinator
Student Roost
2025.11 - Current
Team leader
Gosta Green
2024.05 - 2025.11
Waitress
Revolucion de Cuba
2022.02 - 2023.07
Bartender
Albert Schloss
2021.11 - 2022.02
Bachelor of Science - Sports and Exercise Science
Birmingham City University
2021.09 - 2025.06
Team member
Love Jerk
2021.03 - 2021.09
A-level - Applied science, BTEC sports science
Nottingham Academy Sixth-form
2019.09 - 2021.06
Team member
McDonald's
2019.05 - 2021.03
GCSE - English, Maths, Science, BTEC Sport, BTEC Health/Social, Geography, NCFE Health/Fitness
Nottingham Academy
2015.09 - 2019.06