Lucy Lucas

• Supported clients applying for protective orders, liaising with solicitors and partner organisations across England and Wales.
• Responded to calls, emails, and LiveChat from clients, solicitors, partners, and vulnerable service users; managed CourtNav applications and FLOWS referrals, and managed sensitive client referral forms, signposting to partner organisations when needed
• Coordinated and trained university law clinic volunteers to ensure high-quality client support.
• Operated the FLOWS triage line, handling sensitive calls from survivors of domestic abuse with care and professionalism.
• Collected and reviewed service data, producing monthly reports to monitor performance for FLOWS and CourtNav.
• Onboarded new partner organisations and solicitors, ensuring smooth processes and clear communication.
• Organised and supported events and outreach, including the FLOWS Report launch, visits to a refuge and law firm for International Women’s Day, and assisted CEO/management with recruitment and staff activities.

• Coordinated course schedules and offerings, managed diaries, tracked enrolments, and reported progress to senior management.
• Assisted student enrolment, ensuring eligibility and compliance requirements were met.
• Communicated with students and partner organisations in person and online, and represented the organisation at events such as attending career events

(Promoted from Sales Support & Resourcing Officer)

• Managed end-to-end recruitment, including CV preparation, candidate matching, interview coordination, and salary negotiations.
• Conducted compliance checks (visas, references, police checks) and trained/onboarded new starters while liaising with internal teams and partners.
• Supported the recruitment team, including candidate searching, job postings (Indeed & LinkedIn), and administrative tasks, progressing from Sales Support & Resourcing Officer.

• Delivered professional makeup and personalised consultations in retail, bridal, theatre, and editorial settings.
• Supported diverse clients, including vulnerable individuals, with empathetic, confidence-building service.
• Managed bookings, transactions, and client records using CRM systems, and mentored colleagues while maintaining high standards in fast-paced environments.