Kim Wells

I moved location from the Charity shop to the main warehouse November 2021 - November 2024.

• Ensured accuracy by meticulously sorting letters and packages according to their designated routes.
• Achieved prompt delivery with careful handling of fragile items during the sorting process.
• Prepared documents for dispatch, resulting in smooth operations within the postal service hub.
• Coordinated with delivery staff to ensure proper route allocation of sorted mail.
• Maintained cleanliness in the workspace, fostering a productive working environment.
• Sorted bulk consignments into individual orders, aiding easy retrieval and delivery.
• worked closely with probationers and volunteers/vulnerable people to ensure they were trained, safe and comfortable in the work place.

I took a different role for a Year November 2021 until November 2022, helping vulnerable people in our local community with food parcel deliveries, advice, help, care and donations of clothing to make sure they were safe.

• Maintained a safe environment for vulnerable individuals by enforcing health and safety regulations.
• Assisted residents with daily chores to promote independence.
• Provided emotional support to clients during challenging times for improved mental wellbeing.
• Managed difficult situations calmly whilst maintaining professional conduct.
• Developed strong relationships with family members of clients, ensuring seamless communication about client welfare.
• Participated in team meetings and training sessions to stay updated on best practices in healthcare provision.

I managed one of the charity stores from 2019 - 2021.

• Boosted morale by implementing team-building exercises and regular staff meetings.
• Managed stock donations, ensuring efficient distribution to the shop floor.
• Increased customer satisfaction with friendly service and professional approach.
• Maintained clean and well-organised shop environment for a welcoming shopping experience.
• Recruited, trained, and motivated volunteer teams to ensure effective operations.
• Ensured compliance with health and safety regulations, maintaining a safe work environment.
• Resolved customer queries effectively for increased customer retention rate.
• Handled any issues or complaints professionally, maintaining good relationships with customers and volunteers alike.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.