Kim-Shari D.
London
Summary
A reliable and responsible professional with a calm, warm customer-focused approach. Organised, prepared, and dependable, with strong communication and interpersonal skills. Developed problem solving abilities and a natural ability to create positive, supportive customer experiences.
Overview
9
9
years of professional experience
Work history
Beauty Therapist
Sirisha's Beauty Parlour
London
01.2019 - 02.2021
- Maintained professional client records for effective treatment tracking.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Answered clients' queries and requests by phone and email.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Input bookings into computer system at reception.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Consulted with clients to understand and meet individual beauty needs.
Charity worker
Samantha Smith
Eastbourne, East Sussex
01.2012 - 02.2014
- Updated website content regularly to keep supporters informed about our work and achievements.
- Worked closely with disadvantaged communities, promoting social inclusion and equality.
- Conducted research on potential donors leading to successful grant applications.
- Collaborated with other charities for joint initiatives strengthening communal impact.
Education
NVQ Level 2 - Beauty therapy
RACC Richmond Adult College
NVQ Level 3 - Beauty therapy
Rochrache Beauty School
Skills
- Telephone manners
- Email correspondence expertise
- Empathy understanding
- Client-Focused approach
- Bilingual
- Positive disposition
- Time-Management
- Tactful negotiation
- Relationship Management
- Outstanding customer service
- Attention to detail
Timeline
Beauty Therapist
Sirisha's Beauty Parlour
01.2019 - 02.2021
Charity worker
Samantha Smith
01.2012 - 02.2014
NVQ Level 2 - Beauty therapy
RACC Richmond Adult College
NVQ Level 3 - Beauty therapy
Rochrache Beauty School