Kim Pepper

Reviewed and formatted clinician letters in RIO, improving clarity and professionalism before distribution

Managed weekly administrative rota, ensuring adequate coverage of office operations

Booking of community child health appointments

Enhanced team collaboration by consistently offering help to colleagues and clinicians

Facilitated TUPE transfer from East Kent Hospitals to Kent Community NHS Trust, ensuring smooth transition of administrative functions

Handled patient calls and email enquiries for clinicians and therapists promptly

Typed clinical letters for doctors and therapists with careful proof reading before release

Produced looked-after children and adoption reports for clinician approval, accurately and complying

Booked community child health appointments in line with wait times

Organised care co-ordination meeting agendas for distribution to healthcare professionals

Collaborated with team secretarial colleagues to increase clinic capacity

Received and registered referrals for scan requests daily to support workflow

Coordinated with patients to reschedule scans, improving satisfaction and adherence

Welcomed patients and relatives to provide a supportive, friendly reception experience

Entered patient referrals into system to keep processing accurate and timely

Provided essential support at Maidstone to maintain staffing levels

Coordinated colposcopy appointments to follow government guidance pathways for care delivery

Received and registered referrals for accurate patient routing and tracking

Maintained patient database and produced quarterly reports for ongoing review

Organised and facilitated monthly multidisciplinary and quarterly operational meetings with agendas and minutes

Attended quarterly screening meetings to support service planning and information sharing

Provided comprehensive secretarial support to 5 clinicians and related teams to streamline admin workflow.

Typed letters from digital dictation with attention to detail and accuracy.

Supported medical secretarial duties through consistent, accurate administrative processes

Booking patient clinical appointments

Handled incoming telephone calls, assisting patients and resolving enquiries to enhance patient communication

Produced precise patient documentation by executing clinical audio typing duties

Supported colposcopy secretary in daily operations, enhancing workflow efficiency

Drafted and organised affidavits and counsel's briefs, ensuring accuracy for legal submissions

Collaborated with clients and legal agencies to streamline document requests

Coordinated filing, photocopying, and call handling to support daily case operations

Assisted legal secretaries with administrative tasks and document management to streamline workflows

Managed internal and external correspondence to ensure effective communication

Monitored stationery levels and coordinated reordering to maintain office supply availability