Kim Fulton
Kilwinning,North Ayrshire
Summary
Accomplished Reception Manager with 17 years in the hotel industry, specialising in front office, housekeeping, events, and operations. Led multidisciplinary teams to enhance guest satisfaction, uphold health and safety compliance, and streamline daily hotel operations. Committed to maintaining high operational standards and delivering memorable experiences.
Overview
1
1
Certification
17
17
years of professional experience
Work history
Reception manager
SimpsInns
West Kilbride, North Ayrshire
02.2020 - Current
- Lead, train, coach and motivate reception team to deliver outstanding customer service and operational efficiency
- Manage guest enquiries, complaints, and requests promptly and professionally
- Oversee daily operations of hotel reception department, ensuring efficiency and guest satisfaction
- Overseeing all hotel reservations, ensuring accuracy and maximising occupancy
- Collaborated with housekeeping, food and beverage, and maintenance departments to maintain seamless hotel operations
- Support coordination of weddings and events, ensuring smooth communication between departments and delivering exceptional guest experience
- Coordinated statutory compliance activities, including fire checks and health and safety records, to uphold safety standards
Hotel and restaurant duty manager
SimpsInns
West Kilbride, North Ayrshire
11.2009 - 02.2020
- Oversaw daily hotel operations across multiple departments to ensure seamless guest experiences
- Supervised staff to maintain high standards of customer service and enhance guest satisfaction
- Resolved guest issues promptly and professionally
- Supported senior management in achieving business and service objectives
- Facilitated budget planning to effectively manage operational costs and support financial objectives
- Implemented cost control measures, reduced unnecessary expenditure
- Processed cash transactions accurately at front desk maintaining financial integrity at all times
Restaurant supervisor
SimpsInns
West Kilbride, North Ayrshire
07.2009 - 11.2009
- Delivered excellent customer service in busy hospitality environment
- Enhanced dining experience through exceptional customer service
- Resolved customer complaints promptly to increase satisfaction
- Facilitated communication between front and back of house teams for smoother operations
Education
Bachelor of Science - Interior Design
Glasgow Caledonian University
Glasgow 09/2000 - 06/2003
Skills
- Reception and Front Office Management
- Reservations Management
- Hotel Operations Management
- Housekeeping Team Management
- Health and Safety Compliance
- Fire safety compliance
- Customer Service Excellence
- Guest Relations
- Staff training
- Organisation and Time Management
- Problem solving
- Skilled in Hotel Systems
- Office Administration
Certification
- Personal Licence Holder (Current)
- Emergency First Aid at Work (3 Day Certificate- Current)
References
References available upon request.
Timeline
Reception manager
SimpsInns
02.2020 - Current
Hotel and restaurant duty manager
SimpsInns
11.2009 - 02.2020
Restaurant supervisor
SimpsInns
07.2009 - 11.2009
Bachelor of Science - Interior Design
Glasgow Caledonian University
09/2000 - 06/2003