Carina Cuvanji
Cambridge,Cambridgeshire
Summary
Highly organised and detail-oriented Administrative Professional with extensive experience managing reception operations, coordinating daily office activities, and delivering exceptional customer service. Skilled in handling a wide range of administrative tasks, including scheduling, record management, correspondence, and payment processing. Adept at maintaining a welcoming environment, resolving issues promptly, and supporting teams to operate efficiently. Multilingual and adaptable, able to communicate effectively with diverse clients and colleagues while thriving in fast-paced, dynamic environments.
Overview
4
4
years of professional experience
Work history
Reception Manager
Tas Accommodations
Cambridge, Cambridgeshire
09.2022 - 05.2024
- Oversaw and coordinated all front desk operations, acting as the primary point of contact for guests, contractors, and suppliers.
- Delivered consistently high standards of customer service, ensuring a welcoming and professional atmosphere at all times.
- Trained, supervised, and motivated front-of-house staff, implementing procedures to increase efficiency and accuracy during peak hours.
- Resolved guest complaints and issues swiftly, using diplomacy and problem-solving skills to maintain high satisfaction levels and protect the company’s reputation.
- Managed booking systems, processed reservations, and updated records to ensure accuracy and smooth operations.
- Directed maintenance and housekeeping teams to uphold strict cleanliness, safety, and presentation standards across all facilities.
- Handled cash, card payments, and invoicing with precision, ensuring compliance with financial procedures.
- Prepared daily, weekly, and monthly front desk reports for management, highlighting occupancy, revenue, and operational insights.
- Built warm rapport with guests through friendly yet professional interaction.
- Monitored local accommodation market to guide pricing decision-making.
Team leader
Holiday Inn Express
Cambridge, Cambridgeshire
09.2020 - 09.2022
- Delivered high-quality customer service in a fast-paced environment, adapting to changing guest needs and unexpected situations.
- Managed multiple priorities simultaneously, including guest check-in/check-out, payments, and administrative tasks.
- Maintained accurate records and handled sensitive information with discretion and professionalism.
- Collaborated effectively with colleagues across departments to ensure smooth day-to-day operations and resolve issues quickly.
- Supported front desk operations by answering calls, responding to emails, and assisting with reservation management.
- Demonstrated attention to detail in all aspects of work, from document preparation to guest service.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Encouraged open communication, fostering a positive work culture.
Education
BA (Hons) Business with Tourism Management -
Anglia Ruskin University
Cambridge, Cambridgeshire 01/2020 - 01/2024
Skills
- Front Desk & Reception Operations
- Customer Service & Guest Relations
- Complaint Handling & Service Recovery
- Payment Processing & Invoicing Accuracy
- Administrative Support & Record Keeping
- Team Supervision & Training
- Multitasking & Time Management under Pressure
- Professional Telephone & Email Etiquette
- Problem-Solving & Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
Languages
English
Fluent
Russian
Native
Ukrainian
Native
Romanian
Upper intermediate
Timeline
Reception Manager
Tas Accommodations
09.2022 - 05.2024
Team leader
Holiday Inn Express
09.2020 - 09.2022
BA (Hons) Business with Tourism Management -
Anglia Ruskin University
01/2020 - 01/2024
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