Kim Dial
Woolacombe,North Devon
Summary
Dynamic professional with expertise in e-commerce operations and strategic partnerships, adept at navigating market changes and driving business development strategies. Proven track record in negotiation and deal closure, complemented by skills in KPI monitoring and analysis to optimise performance. Strong focus on customer relations management and pricing strategy development, aiming to leverage these competencies for continued growth and success in the industry.
Overview
15
15
years of professional experience
Work history
Spa Therapist
Woolacombe Bay Hotel
Woolacombe, Devon
02.2023 - Current
- Customised therapies based on individual preferences, enhancing satisfaction rates.
- Delivered exceptional customer service, resulting in repeat business and positive reviews.
- Applied diverse massage techniques to address individual client needs effectively.
- Promoted wellness by educating clients on self-care and healthy lifestyle practices.
- Exhibited empathy towards clients experiencing physical discomfort or emotional stress through active listening.
- Boosted retail sales through comprehensive aftercare advice and product recommendations.
National Account Manager
Conair Group Ltd
Basingstoke, Hampshire
09.2011 - 12.2022
- Drove brand growth by forging strong industry partnerships.
- Achieved higher client satisfaction with personalised account management strategies.
- Delivered outstanding customer service, improving brand reputation.
- Streamlined internal processes for better efficiency and productivity.
- Tailored pricing models for competitive market positioning.
- Organised successful product demonstrations to encourage client engagement.
- Managed sales negotiations leading to increased annual revenue.
- Developed unique sales proposals to secure major contracts.
- Strengthened business relationships by effectively managing multiple national accounts.
- Coordinated with marketing team, enhancing promotional strategies.
- Oversaw sales and marketing for national account portfolio totalling £10m in annual sales.
- Consistently hit sales and profitability targets.
Membership consultant
Greens Health and Fitness
Sheffield, South Yorkshire
07.2010 - 09.2011
- Established strategic partnerships within local community, boosting brand visibility.
- Conducted comprehensive facility tours for prospective members, increasing sign-up rates.
- Executed daily administrative tasks to streamline operational processes.
- Assisted in formulating competitive membership pricing strategies, enhancing market positioning.
- Demonstrated exceptional negotiation skills while selling premium membership packages.
- Achieved 120% sales target for five consecutive months, leading team as top seller for eight months.
Education
NVQ Level 3 - Beauty Therapy
Sheffield School of Beauty
Sheffield 09/2006 - 07/2008
A-Levels - PE, Philosophy and Ethics, English Literature, General Studies
Birkdale School
Sheffield 09/2003 - 07/2005
Skills
- Adaptability to market changes
- KPI monitoring and analysis
- Negotiation and deal closure
- E-commerce operations
- Strategic partnerships
- Joint business planning
- Customer relations management
- Business development strategies
- Pricing strategy development
Affiliations
- Exploring local and national trails to maintain physical stamina and mental well-being
- Travelling and making connections
- Strength training to build discipline and consistency
References
References available upon request.
Timeline
Spa Therapist
Woolacombe Bay Hotel
02.2023 - Current
National Account Manager
Conair Group Ltd
09.2011 - 12.2022
Membership consultant
Greens Health and Fitness
07.2010 - 09.2011
NVQ Level 3 - Beauty Therapy
Sheffield School of Beauty
09/2006 - 07/2008
A-Levels - PE, Philosophy and Ethics, English Literature, General Studies
Birkdale School
09/2003 - 07/2005