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Associate Principal Engineer

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Experienced Dual Fuel Engineer with focus on safety and customer satisfaction. Skilled in diagnosing , ensuring energy efficiency, and delivering top-notch service. Improved system reliability and reduced downtime through proactive maintenance and problem-solving.

Results-driven Technical Support Manager with a proven track record in troubleshooting and technical training. Specializes in enhancing customer relationships and team performance through effective communication and leadership. Achievements include significant improvements in customer satisfaction ratings and operational efficiency. Dedicated to using expertise to foster continuous improvement in technical support operations.

Solutions-driven and technically savvy team player experienced in leading all aspects of desktop, helpdesk and network support, to include hardware/software installation/updating, technical user support, device support, systems troubleshooting, and the handling of user service inquiries. Top performer adept in implementing the configuration, troubleshooting and support of in-house and virtual machines, peripherals, hardware and software in order to address end-user and company needs, while driving desktop support functions, maintaining system/network equipment, providing user training and ensuring system connectivity. Experienced in training staff, users and stakeholders, providing systems/network troubleshooting and leading strategic plans in accordance to corporate IT needs.

 Accomplished service delivery manager with expertise in incident and major incident management, problem management, and service level management. Demonstrates proficiency in continuous improvement and client relationship management, leveraging ITIL framework to enhance technical support leadership. Skilled in escalations, communications, restoration, root-cause analysis, and implementing best practices for process improvement. Utilises ServiceNow for incident handling and requests, providing 2nd line support and escalation handling. Proven track record in team leadership and development, post-incident review actions, budget control, KPI dashboards, service reviews, automation efficiency, reporting prioritisation and triage. Adept at clear communication across operating systems such as Windows and Linux; cloud platforms including Azure and Google Cloud; tools like ServiceNow and Jira; networking fundamentals; IT asset management; network infrastructure understanding.  Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.  Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.  Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. 

Kieron Knox

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Duel Fuel Engineer

Security Officer and Store Detective

Police Constable

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Higher National Diploma - Leisure Management

Higher National Diploma - Leisure Studies

Leisure and Tourism

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Duel Fuel Engineer

Security Officer and Store Detective

Police Constable

Higher National Diploma - Leisure Management

Higher National Diploma - Leisure Studies

Leisure and Tourism

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