Summary
Overview
Work history
Education
Skills
Personal Details
Timeline
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Kieran Stokes

Bolton,UK

Summary

Dynamic and versatile professional with a robust skill set encompassing customer service, retail sales, and hospitality. Demonstrates expertise in food and beverage service, communication, and guest relations, complemented by strong management and leadership capabilities. Proficient in inventory management, cash handling, and accounting principles, with a solid foundation in information technology. Adept at warehouse operations, shipping and receiving, as well as painting and maintenance tasks. Committed to leveraging skills in sales and marketing to drive business success while pursuing opportunities for career advancement within the industry.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Amazon Warehouse Operative

Amazon.com
Bolton
10.2022 - 12.2022
  • Sorted and inspected incoming shipments, ensuring accuracy and completeness of orders.
  • Managed warehouse inventory to guarantee accessible and well-organised storage.
  • Operated equipment for safe movement of materials throughout warehouse environment.
  • Executed picking and packing of orders according to specifications, enhancing efficiency.
  • Supported loading and unloading processes, optimising space usage and protecting goods.

Retail Assistant

Home Bargains
Bolton, Greater Manchester
01.2022 - 05.2022
  • Provided detailed information on product features, pricing, and availability to customers.
  • Executed transactions using POS systems while managing cash and card payments efficiently.
  • Ensured cleanliness of sales floor by restocking shelves and arranging displays effectively.
  • Worked alongside team members to meet sales goals and improve shopping experiences.
  • Addressed customer inquiries professionally, resolving issues swiftly to maintain satisfaction.

McDonalds Team Member

McDonald's Restaurant(UK) Ltd
Bolton, Greater Manchester
08.2021 - 10.2021
  • Completed daily operational tasks to meet team targets efficiently.
  • Drove goal achievement by accurately finishing allocated tasks and assisting colleagues.
  • Executed opening, closing, and shift change tasks to enhance store efficiency.
  • Resolved customer complaints swiftly to maximise satisfaction with food and service.
  • Utilised strong communication skills to foster positive relationships with customers.
  • Identified health and safety improvement areas to ensure secure customer environments.
  • Maintained cleanliness and organisation in customer and food preparation areas.
  • Processed cash and card payments, ensuring accurate change and feedback collection.

Team Member - Front of House

KFC
Bolton
03.2021 - 08.2021
  • Created positive first impressions by warmly greeting customers upon arrival.
  • Assisted guests with menu inquiries and dietary restrictions, resulting in increased sales through tailored recommendations.
  • Accurately recorded customer orders to ensure precise service delivery.
  • Efficiently operated cash registers while maintaining a friendly demeanor during transactions.
  • Liaised with kitchen staff to guarantee timely and high-quality order fulfilment.
  • Optimised seating arrangements to enhance table turnover and reduce wait times during peak hours.
  • Maintained cleanliness and organisation of front-of-house area to improve guest experience.

Education

Mathematics (GCSE) - Maths

Ladybridge high school
Bolton
09.2015 - 03.2020

Skills


  • Cleaning and maintenance
  • Customer service and support
  • Food and beverage service
  • Communication skills
  • Retail sales and hospitality
  • Shipping and receiving
  • Sales and marketing
  • Information technology
  • Painting and maintenance
  • Management and leadership
  • Guest services and relations
  • Inventory management
  • Accounting principles
  • Cash handling expertise
  • Warehouse operations

Personal Details

  • Eligible to work in the UK: Yes
  • Highest Level of Education: GCSE or equivalent
  • Industry: Customer Service, Food Preparation & Service, Hospitality & Tourism, Retail, Sales
  • Total years of experience: 3

Timeline

Amazon Warehouse Operative

Amazon.com
10.2022 - 12.2022

Retail Assistant

Home Bargains
01.2022 - 05.2022

McDonalds Team Member

McDonald's Restaurant(UK) Ltd
08.2021 - 10.2021

Team Member - Front of House

KFC
03.2021 - 08.2021

Mathematics (GCSE) - Maths

Ladybridge high school
09.2015 - 03.2020

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Kieran Stokes