Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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kieran rees

southampton ,Hampshire

Summary

Customer-focused individual with extensive experience in providing exceptional service and promoting product sales. Skilled in understanding customer requirements and offering tailored solutions, and seeking a role where I can leverage my customer service and sales expertise to achieve company objectives.

Overview

8
8
years of professional experience

Work history

Senior customer service advisor

Tenpin
Southampton, Hampshire
07.2023 - Current
  • Answered 100+ incoming calls daily, determined the purpose of the call and forwarded calls to appropriate personnel or department.
  • Maintained inventory of office supplies, placing orders for low stock items and verifying receipt of supplies.
  • Performed filing duties to keep company documents organised and easy to retrieve.
  • Stayed updated on company products and services to provide customers with accurate information.
  • Responded to customers' questions politely on the phone and in person to enhance customer satisfaction.
  • Authorised replacements and refunds requested by customers.
  • Demonstrated knowledge of the menu items consistently leading to upselling opportunities.

Freelance Graphic designer

Studio K
Southampton, Hampshire
01.2022 - Current
  • Worked with clients to define marketing and design vision for various graphic design projects.
  • Submitted design ideas to plan projects with customers and managers.
  • Utilised extensive knowledge of Adobe Photoshop and Illustrator to create high-quality images.
  • Enhanced corporate image with creative and consistent branding.
  • Transformed social media strategy for stronger online visibility.
  • Managed social media accounts, improved online interaction with customers.

Receptionist

Titanic Tattoos & piercing
Southampton, Hampshire
10.2022 - 06.2023
  • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
  • Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
  • Maintained a clean and orderly reception area to impress and welcome visitors.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Promoted daily specials to boost sales.

Team Leader Supervisor

Van Gogh Alive!
London, London city
05.2021 - 09.2021
  • Recruited and trained new staff members, offering ongoing support and guidance to ensure seamless workflows and customer service outputs.
  • Oversaw and managed daily gallery operations, including supervision of staff members
  • Participated in sales events and promotional activities to network with prospects and gain leads.
  • Promptly responded to customer enquiries, providing information and materials as requested, increasing client satisfaction.

Sales Assistant

Tesco Mobile & Dotcom
Bursledon
03.2017 - 03.2021
  • Remained knowledgeable in current provider products and services for reliable customer education.
  • Collaborated with technical teams to assess repair and maintenance progress for timely customer updates.
  • Educated customers on phone use with engaging, interactive demonstrations, promoting key benefits to close sales.
  • Organised stock room areas to store phones safely, securely and in order to minimise risk and aid easy item retrieval.
  • Achieved personal performance targets through persuasive pitches and negotiation of add-on sales, uplifting store revenue.
  • Aided manager in sales growth strategies.
  • Developed sales strategies to increase customer base.

Education

A-Levels - Digital Arts

Richard Taunton Sixth Form College

Bachelor of Arts - Graphic branding & identity

UAL, London College of Communication

Skills

  • Knowledge of sales principles
  • Data entry accuracy
  • Product upselling capabilities
  • Digital marketing understanding
  • Complaint management
  • Effective presentation

Affiliations

  • Travelling: I am passionate about exploring new cultures, enhancing my creativity and design inspiration. Fashion: Follow trends and influence my design aesthetic. I love to shop and constantly update my wardrobe. Food Festivals: I enjoy discovering diverse culinary arts, fuelling my visual creativity. Music Festivals: An attendee of various music festivals, appreciating a diverse range of genres and artists. I enjoy exploring new music, live performances and engaging with the vibrant festival communities.

Timeline

Senior customer service advisor

Tenpin
07.2023 - Current

Receptionist

Titanic Tattoos & piercing
10.2022 - 06.2023

Freelance Graphic designer

Studio K
01.2022 - Current

Team Leader Supervisor

Van Gogh Alive!
05.2021 - 09.2021

Sales Assistant

Tesco Mobile & Dotcom
03.2017 - 03.2021

A-Levels - Digital Arts

Richard Taunton Sixth Form College

Bachelor of Arts - Graphic branding & identity

UAL, London College of Communication

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