Brian O''Brien
DONCASTER,South Yorkshire
Summary
Accomplished professional with extensive expertise in schedule management, data entry, and retail platforms. Demonstrates exceptional skills in effective workflow management, customer relations, and personnel training and development. Proven track record in cash handling, adherence to high customer service standards, and exceptional telephone etiquette. Possesses comprehensive product knowledge and is a negotiation expert with strong employee management capabilities. Adept at effective problem solving, sales proficiency, and complaint resolution. Proficient in Microsoft Outlook, Word, and Excel with a deep understanding of sales strategies.
Overview
35
35
years of professional experience
Work history
Senior customer service advisor
London north eastern railways
Doncaster , South Yorkshire
12.2001 - Current
- Enhanced customer loyalty by resolving complaints efficiently and effectively.
- Improved team productivity for enhanced service delivery through effective delegation of tasks.
- Fostered positive relationships with customers by providing personalised assistance.
- Streamlined workflow to improve overall efficiency in the customer service department.
- Handled escalated calls, resulted in a decrease in unresolved issues.
- Devised new strategies for increased customer satisfaction.
- Mentored junior staff to improved their performance metrics.
- Led team meetings, encouraged open communication among colleagues.
- Conducted training sessions to enhance team's product knowledge and skills set.
- Ensured compliance with company policies whilst handling customer interactions.
- Served as point of contact during peak hours, ensured smooth operations during busy periods.
- Coordinated resources, optimised shift scheduling without sacrificing service quality.
- Fostered an environment of positivity within the team which led to better morale and productivity.
- Analysed data from customer interactions to identify potential improvements in processes.
- Managed workflow to continuously exceed quality service goals.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Led and supported customer support staff to achieve objectives.
- Capitalised on upsell opportunities with new and potential customers.
Sales advisor
Jct600 land rover.
Doncaster , South Yorkshire , South Yorkshire
11.1995 - 12.2001
- Delivered excellent customer service by addressing and resolving queries.
- Suggested suitable products to customers for enhanced shopping experience.
- Boosted brand reputation with demonstration of product knowledge.
- Established rapport with potential buyers to foster repeat business.
- Increased sales through effective negotiation and persuasion techniques.
- Implemented promotional strategies for increased product visibility.
- Resolved customer complaints swiftly, maintaining company reputation.
- Assisted in stock taking for accurate inventory management.
- Monitored and refreshed displays to attract customers.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Collaborated with the marketing team for successful product launches.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
Engineer / fitter
Preston cable and granulation international
Garstang , Lancashire
03.1990 - 12.1994
- Developed new mechanical systems to improve performance.
- Minimised safety risks with thorough inspections and maintenance schedules.
- Designed innovative engineering strategies for improved productivity.
- Coordinated with other engineers and professionals on large scale projects.
- Conducted regular site visits to oversee construction process and progress.
Education
Geography O leval B grade. -
St Gregory the Great Secondary School
Biology O leval grade C -
St Gregory the Great Secondary School
Science O leval grade C -
St Gregory the Great Secondary School
GCSEs - Maths O leval grade B
St Gregory the Great Secondary School
GCSEs - English Education O leval grade B
St Gregory the Great Secondary School
London06.1987
Skills
- Schedule management
- Data entry
- Retail platforms
- Effective workflow management
- Customer relations
- Customer service
- Personnel training and development
- Cash handling
- Adherence to high customer service standards
- Exceptional telephone etiquette
- Product knowledge
- Negotiation expert
- Employee management
- Effective problem solver
- Sales proficiency
- Complaint resolution
- Microsoft Outlook, Word and Excel
- Sales strategies
Timeline
Senior customer service advisor
London north eastern railways
12.2001 - Current
Sales advisor
Jct600 land rover.
11.1995 - 12.2001
Engineer / fitter
Preston cable and granulation international
03.1990 - 12.1994
Geography O leval B grade. -
St Gregory the Great Secondary School
Biology O leval grade C -
St Gregory the Great Secondary School
Science O leval grade C -
St Gregory the Great Secondary School
GCSEs - Maths O leval grade B
St Gregory the Great Secondary School
GCSEs - English Education O leval grade B
St Gregory the Great Secondary School
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