Kieran Nixon

• Monitored shop floor consistently to deter thefts and losses.
• Processed transactions swiftly to reduce customer waiting time.
• Arranged displays attractively, driving impulse purchases.
• Provided product information to facilitate informed purchasing decisions.

• Supported management of diverse teams in achieving key performance indicators.
• Assisted in maintaining high operational standards in a fast-paced environment.
• Contributed to effective decision-making processes and accountability measures.
• Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
• Oversaw cash management processes, ensured accuracy at end of each shift.
• Trained staff on product knowledge, resulted in better customer interactions..
• Resolved customer complaints promptly to maintain high service standards.
• Assisted employees in resolving workplace conflicts, improved overall team harmony.
• Reported key metrics to upper management for business decision-making process.

• Achieved increased revenue through strategic up-selling techniques tailored to customer profiles.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Assisted in the recruitment process for hiring quality staff members.
• Led team meetings, ensured clear communication amongst all members.
• Established a high-performance culture within front-of-house team, leading to exceptional service delivery.
• Realised improved customer loyalty and repeat business through consistently outstanding experiences.
• Optimised stock control and banking processes, ensuring accuracy and operational efficiency.
• Enhanced supervisory and management skills by completing Watershed Management’s intensive FOH leadership programme.

• Greeted guests warmly upon arrival, creating a welcoming atmosphere.
• Established rapport with regular diners, fostering a loyal client base.
• Facilitated positive dining experiences by providing excellent customer service.
• Delivered consistent professional service whilst handling multiple tasks simultaneously.
• Delivered attentive table service and bar operations in a high-football lakeside venue, maintaining a warm and welcoming customer experience.
• Proactively up sold food and drink, tailoring recommendations to guest preferences to maximise spend per cover.
• Managed reservations, ensuring smooth guest flow and efficient table turnover.
• Handled cash and card payments accurately, maintaining accountability for till reconciliation.
• Resolved customer complaints with professionalism and composure, turning negative experiences into positive outcomes.

• Communicated effectively with kitchen staff to ensure timely delivery of meals.
• Managed cash transactions accurately, ensuring accurate financial records.
• Recommended menu items to guests, enhancing their dining experience.
• Greeted guests warmly upon arrival, creating a welcoming atmosphere.
• Balanced the needs of multiple tables whilst maintaining top-quality customer service.
• Checked guest satisfaction regularly, addressing any issues promptly.

• Managed end-to-end delivery of events, from initial concept and planning to on-site execution, ensuring every detail met client expectations.
• Acted as primary point of contact for clients, building strong relationships through clear communication, trust, and a consultative approach.
• Led and coordinated on-site teams, delegating effectively and maintaining high standards under time-pressured conditions.
• Owned event budgets, balancing cost control with quality delivery to maximise value for clients.
• Consistently managed multiple projects simultaneously, demonstrating strong organisational skills and attention to detail.

University Placement (work):

• Designed, delivered and analysed structured S&C programmes across a diverse range of sports including Football, Rugby, AFL, Badminton, Athletics, Water-polo and Hockey.
• Coached athletes from age 8 through to senior level, adapting programmes to individual needs, schedules and performance goals.
• Delivered gym, track and on-field sessions covering strength, power, speed & agility - demonstrating versatility and strong technical knowledge.
• led youth development programmes for a Football SAP Club - focusing on technique, mental awareness and enjoyment - building rapport with young athletes and their families.
• Implemented injury prevention strategies through resistance training, bio mechanical analysis and regular fitness testing, ensuring athletes were physically and psychologically prepared for elite competition.
• Attended the ASCA Conference in Melbourne, Australia as well as SUSF seminars (held at the University with Master-level coaches), building a professional network of S&C coaches from around the world.

• Represented the college and university's sport and wellbeing brand on campus, serving as a credible and approachable ambassador across all sporting disciplines.
• Led community outreach and engagement initiatives, driving student participation in sport and championing an inclusive, active campus culture.
• Delivered confident public-facing presentations to diverse audiences, promoting events, programmes and opportunities with clarity and impact.
• Cultivated relationships across student, faculty and organisational stakeholders, demonstrating the interpersonal and communication skills central to any client-facing role.