Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kieran Irving

Tipton,West Midlands

Summary

Motivated and dependable professional with a strong focus on building positive working relationships and promoting fairness and inclusion in the workplace. Demonstrates excellent skills in task prioritisation, time management, and clear communication, all of which support team efficiency and high levels of customer satisfaction. Proven track record of consistently meeting and exceeding key performance indicators (KPIs) through a proactive approach and strong work ethic. Committed to upholding health and safety standards while delivering adaptable, solutions-focused service. Looking to contribute and capitalise on these experiences whilst fostering a collaborative and efficient work environment through a leadership role.

Overview

15
15
years of professional experience
11
11
years of post-secondary education

Work history

Field service engineer

Linde
South Birmingham , West Midlands
08.2016 - Current
  • Carry out on-site diagnostics, servicing, and repairs of Linde forklifts and material handling equipment, including electric, diesel, and LPG models.
  • Perform scheduled preventative maintenance and safety inspections to maximise equipment uptime and minimise unexpected breakdowns.
  • Diagnose and resolve mechanical, electrical, and hydraulic faults using diagnostic tools, schematics, and technical documentation.
  • Maintain accurate service records and submit job reports via digital field service systems in compliance with company and legal standards.
  • Monitor and manage van stock, ordering parts as needed to ensure minimal disruption to service operations.
  • Collaborate with technical support teams and colleagues to solve complex service issues and share best practices.

Supermarket Section Leader

Asda
West Midlands , Great bridge
08.2010 - 08.2016
  • Led a team of colleagues to deliver excellent customer service and maintain high merchandising standards.
  • Managed daily operations including stock replenishment, rotation, waste control, and availability to ensure product quality and compliance with food safety standards.
  • Monitored and analysed sales performance and KPIs, taking action to improve availability and minimise stock loss.
  • Delivered team briefings, supported colleague training, and coached new staff to ensure consistent service and performance levels.
  • Responded to customer queries and complaints in a professional and solution-focused manner, contributing to positive customer experiences and satisfaction scores.
  • Coordinated holiday requests to avoid understaffing issues.


Education

Level 4 Certificate in Advanced Automotive Studies -

IMI
Swindon
08.2020 - 08.2021

Level 3 Forklift Repairs & Maintenance -

IMI
Swindon
08.2018 - 08.2019

Level 2 Forklift Repairs & Maintenance -

IMI
Swindon
08.2016 - 08.2018

BTEC National Diploma in Uniformed Public Services -

BTEC
Great Barr
08.2009 - 08.2011

GCSEs -

Menzies High School
West Bromwich
09.2004 - 08.2009

Skills

  • Maintaining good relationships with customers and colleagues
  • The ability to priorities and work under pressure
  • The importance of time management
  • Significance of effective communication
  • Fairness and equality within the workplace
  • Awareness of health and safety procedures
  • The need for excellent customer service
  • Adaptability and flexibility
  • KPI awareness and goal orientation
  • Willingness to travel and work in diverse environments

Timeline

Level 4 Certificate in Advanced Automotive Studies -

IMI
08.2020 - 08.2021

Level 3 Forklift Repairs & Maintenance -

IMI
08.2018 - 08.2019

Field service engineer

Linde
08.2016 - Current

Level 2 Forklift Repairs & Maintenance -

IMI
08.2016 - 08.2018

Supermarket Section Leader

Asda
08.2010 - 08.2016

BTEC National Diploma in Uniformed Public Services -

BTEC
08.2009 - 08.2011

GCSEs -

Menzies High School
09.2004 - 08.2009
Kieran Irving