Kieran Hatch

• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Restocked and merchandised shelves with accuracy and speed, keeping high-demand products available and displays
• Helped maintain an efficient service by scanning 28 items per minute, ensuring fast and smooth checkout experiences for customers

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• Collaborated efficiently with team members to maintain smooth store operations.

• supervised up to over 200 swimmers daily in high temperature environment while maintaining a 100% safety record.
• Communicated clearly and assertively with children, adults, and team members to manage poolside behavior and maintain a safe atmosphere.
• Trained in CPR, AED use, and emergency procedures, maintaining composure and professionalism under pressure.

• Delivered exceptional customer service in a high paced enviroment, creating a welcoming atmosphere that encouraged repeat business. I built a strong rapport with regulars and customers i contributed to a 20% increase in revenue through positive word of mouth.
• Strong verbal communication skills, ensuring clear and efficient interactions with customers and team members.
• Maintaining a clean organized bar area, adhering to health and safety regulations and company standards.

• Drove over £5,000 sales of N07 products within 2 months by delivering tailored product recommendations and exceptional customer service, significantly boosting skincare revenue.
• Maintain product displays insuring shelves were stocked, clean and organized according to store standards and promotional guidelines.
• Identified opportunities to upsell premium products and recommend complimentary items to increase sales revenue.

• Worked closely with the kitchen staff to ensure efficient service, including timely preparation of food orders.
• Implemented new preparation techniques that reduced prep time by 30% leading to be faster service during peak hours.
• Successfully learnt and prepared a variety of complex and signature dishes, enhancing the restaurant's menu and contributing to its reputation for high quality cuisine.