Sonia Faiyaz
London,United Kingdom
Summary
Dedicated professional with strong communication and interpersonal skills, adept at handling difficult customers and maintaining store cleanliness. Demonstrates a customer-focused and team-oriented approach, excelling in time management and problem-solving. Proficient in point of sale operation, seeking to leverage these skills in a dynamic retail environment.
Overview
2
2
years of professional experience
4050
4050
years of post-secondary education
Work history
Customer Service Assistant
Tesco Express
London
10.2023 - 05.2024
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Offered helpful advice on product selection, leading to increased sales.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Assisted customers with product inquiries for enhanced shopping experience.
Waitress assistant
Salt & Pepper Bistro, Lahore, Pakistan
03.2022 - 01.2023
- Provided attentive table service in a busy, family-style restaurant with a seating capacity of 100+.
- Memorized over 30 menu items including daily specials and provided clear explanations to guests.
- Worked closely with kitchen staff to coordinate meal delivery and manage high-volume orders during peak hours.
- Maintained dining area cleanliness and adhered to health and safety standards.
Education
BSc (Hons) - Business Management
University of Bedfordshire
/2021 - 01.2024
HND - BTEC Level 5
Pearson
MA - International Business
University of Greenwich
Skills
- Excellent Verbal Communication
- Customer Service & Guest Relations
- Handling POS Systems & Billing
- Food Safety & Hygiene Awareness
- Multitasking Under Pressure
- Attention to Detail
- Problem Solving & Conflict Resolution
- Upselling & Sales Techniques
- Team Collaboration
- Time Management & Efficiency
References
References available upon request.
Timeline
Customer Service Assistant
Tesco Express
10.2023 - 05.2024
Waitress assistant
Salt & Pepper Bistro, Lahore, Pakistan
03.2022 - 01.2023
HND - BTEC Level 5
Pearson
BSc (Hons) - Business Management
University of Bedfordshire
/2021 - 01.2024
MA - International Business
University of Greenwich
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