Kieran Fraser
Glasgow
Summary
Motivated professional with experience in customer-facing roles across various industries. Brings strong problem-solving abilities, effective communication skills, and a commitment to delivering outstanding service. Eager to support team goals and contribute to sales success through adaptability and initiative.
Overview
7
7
years of professional experience
Work History
Sales Manager
Arctic Improvements
Glasgow
06.2026 - Current
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
Sales Representative
Arctic Improvements
Glasgow
04.2025 - 05.2026
- Consistently achieved or surpassed sales targets.
- Listened intently to customers to uncover upselling opportunities, contributing to increased sales potential.
- Negotiated customer pricing within agreed guidelines to achieve margin targets.
- Shared comprehensive brand and product knowledge to maximise sales.
- Resolved customer issues and complaints through effective problem-solving, enhancing overall customer experience.
- Built exceptional customer satisfaction through friendly service delivery and follow-through.
- Addressed customer questions, problems, and complaints in person and by phone, improving customer engagement.
Sales Representative
Europcar
Inverness
05.2022 - 04.2025
- Consistently achieved or surpassed sales targets.
- Identified upselling opportunities by actively listening to customer needs and preferences.
- Addressed customer objections by actively listening and responding to concerns during sales interactions. to maximise conversions.
- Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.
- Resolved customer inquiries and complaints in person and via phone, fostering positive relationships and ensuring effective communication.
- Followed brand guidelines to provide consistent customer experience.
Bar Staff Member
Johnny Foxes
Inverness
05.2019 - 08.2019
- Optimised customer experience by serving guests with sincere, positive, and enthusiastic attitude, contributing to overall satisfaction.
- Served customers promptly, taking orders and delivering beverages with friendly demeanour to enhance satisfaction.
- Collaborated with colleagues to create enjoyable atmosphere for customers, fostering positive experiences and team spirit.
- Processed payments efficiently, using cash registers and card payment systems accurately.
Education
Master of Arts - Accountancy-Economics
University of Aberdeen
Aberdeen01-2021
Scottish Qualifications Certificate -
Culloden Academy
Inverness, HLD01-2017
Skills
- Sales pipeline management
- Sales analysis
- Negotiation techniques
- Customer relationship management
- Customer loyalty
- Product knowledge
- Team leadership
- Customer engagement
Accomplishments
- Led the team to a record breaking month in terms of sales value in my second month in the managers role.
- Achieved over £1 million in sales in my first 12 months as a home improvements sales representative
- Outside of work I have of achieved completing a marathon on behalf of Chest, heart and stroke Scotland raising over £3,000.
Timeline
Sales Manager
Arctic Improvements
06.2026 - Current
Sales Representative
Arctic Improvements
04.2025 - 05.2026
Sales Representative
Europcar
05.2022 - 04.2025
Bar Staff Member
Johnny Foxes
05.2019 - 08.2019
Master of Arts - Accountancy-Economics
University of Aberdeen
Scottish Qualifications Certificate -
Culloden Academy