Kiera Williams
Brighton,East Sussex
Summary
Dynamic and reliable professional with a strong foundation in hospitality and childcare, complemented by a comprehensive understanding of health and safety compliance. Demonstrates exceptional communication skills, both as an outstanding listener and an excellent communicator, with proven expertise in promoting material creations and hosting interactive games. Adept at organising outdoor activities, managing time efficiently, and planning routines. Holds certifications in First Aid and childcare, showcasing a commitment to safety consciousness and empathy towards subjects. Career goals include leveraging skills in the hospitality industry to enhance guest experiences while maintaining high standards of service.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Team member
Pearls Bubble Tea
Brighton, East Sussex
2024.07 - 2026.02
- Optimised inventory control for streamlined operations.
- Developed training programs, leading to skill enhancement.
- Achieved efficient workflow with proper time management.
- Ensured workplace cleanliness with regular maintenance tasks.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Conveyed product information effectively to customers, promoting sales.
- Maintained high standards of food hygiene, securing customer trust.
- Delivered reliable customer service with attention to detail even under high pressure.
- Offered exceptional customer service with strong product knowledge.
- Remained flexible to cover shifts and work overtime as required.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Managed cash register transactions for accurate record keeping.
Fast food crew member
McDonald's
Brighton, East Sussex
2022.03 - 2024.06
- Provided swift and comprehensive service using effective communication to resolve customer inquiries.
- Kept calm under pressure during busy periods, maintaining quality service.
- Effectively operated kitchen equipment, such as fryers and grills, consistently adhering to hygiene and safety regulations.
- Maintained high standards of cleanliness to create a safe, welcoming and positive customer experience.
- Trained 15 junior crew members in food preparation and operational procedures.
- Worked on 110+ customer orders simultaneously, exceeding team average by 87%.
Education
NCFE CACHE - Health and Social care Level 2
East Sussex College
Lewes, East Sussex 2020.09 - 2021.07
NCFE - Travel and Tourism Level 2
East Sussex College
Lewes, East Sussex 2021.09 - 2022.07
NCFE - Travel and Tourism Level 3
East Sussex Colleg
Lewes, East Sussex 2022.09 - 2023.07
NCFE - Health and Social care level 1
East Sussex College
Lewes, East Sussex 2019.09 - 2020.07
Skills
- I am able to promote material creations
- Interactive games hosting
- People motivator
- Outstanding listener
- Outdoor activity organisation
- Time management proficiency
- Hospitality industry understanding
- First Aid certification
- Food and beverage knowledge
- Excellent communicator
- Routine planning
- Proficient swimmer
- Empathetic listener
- Reliable performer
- Microphone use
- Childcare certification
- Basic accounting
- Safety consciousness
- Empathy towards subjects
- Flexible
- Health and Safety Compliance
Timeline
Team member
Pearls Bubble Tea
2024.07 - 2026.02
NCFE - Travel and Tourism Level 3
East Sussex Colleg
2022.09 - 2023.07
Fast food crew member
McDonald's
2022.03 - 2024.06
NCFE - Travel and Tourism Level 2
East Sussex College
2021.09 - 2022.07
NCFE CACHE - Health and Social care Level 2
East Sussex College
2020.09 - 2021.07
NCFE - Health and Social care level 1
East Sussex College
2019.09 - 2020.07