Kiera Dixon
Manchester,Greater Manchester
Summary
I am an organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. I believe it is essential to be friendly and enthusiastic to ensure customer satisfaction, even in demanding environments.
I can offer strong customer service and communication skills with my background in retail and waitressing, with knowledge about multitasking in fast-paced environments and collaborating well within a team.
Overview
4
4
years of professional experience
Work History
Cleaner
Apollo Buckingham Health and Science Campus
Crewe, Cheshire East
06.2024 - Current
- Worked quickly to complete cleaning within allotted timeframes.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
Store Assistant
Morrisons
Manchester, Greater Manchester
10.2021 - 10.2023
- Maintained store cleanliness for an appealing shopping environment.
- Coordinated with team members for smooth store operation.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Requested and checked customer IDs at checkout for age-restricted products.
Cafe assistant
Cheerbrooks Farm Shop
Nantwich, Cheshire East
08.2020 - 10.2021
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Ensured consistent quality of food and drinks served, enhancing customer loyalty.
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
- Manned till and processed and recorded payments for orders.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Served customers promptly, ensuring they enjoyed their visit.
- Followed health safety regulations meticulously, maintaining an immaculate work environment.
Education
Bachelor of Science - Criminology
Manchester Metropolitan University
Manchester 09.2024 -
A-Levels - Biology, Psychology, Law.
Malbank High School and Sixth Form College
Nantwich, Cheshire East 09.2021 - 05.2023
GCSEs - Media, Geography, Psychology, Performing Arts, English, Maths, Combined Sciences.
Malbank High School and Sixth Form College
Nantwich, Cheshire East 09.2019 - 05.2021
Skills
- Team player
- Outstanding customer service
- Guest rapport
- Upbeat, outgoing and positive
- Food safety understanding
- Store merchandise stocking
- Cash register operations
- Multitasking and prioritisation
- Organisation and efficiency
- Able to use initiative
Affiliations
- Reading
- Excersising
- Spending time with friends and family.
References
References available upon request.
Timeline
Bachelor of Science - Criminology
Manchester Metropolitan University
09.2024 -
Cleaner
Apollo Buckingham Health and Science Campus
06.2024 - Current
Store Assistant
Morrisons
10.2021 - 10.2023
A-Levels - Biology, Psychology, Law.
Malbank High School and Sixth Form College
09.2021 - 05.2023
Cafe assistant
Cheerbrooks Farm Shop
08.2020 - 10.2021
GCSEs - Media, Geography, Psychology, Performing Arts, English, Maths, Combined Sciences.
Malbank High School and Sixth Form College
09.2019 - 05.2021
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