Kiara fernandes
Feltham,greater london
Summary
Delivers professional front-of-house service to guests during overnight shifts, maintaining calm and courteous support at all times. Handles enquiries, concierge requests and guest concerns with efficiency, while sustaining high service standards and a welcoming hotel environment.
Overview
3
3
Languages
5
5
years of professional experience
Work History
NIGHT RECEPTIONIST
Hilton Syon Park
Brentford, Greater london
07.2024 - Current
- Provide professional and welcoming service to hotel guests throughout the night.
- Handle guest enquiries and provide concierge support, ensuring requests are dealt with efficiently and professionally.
- Respond appropriately to emergencies while maintaining a calm and reassuring approach.
- Monitor hotel security and maintain a safe environment for guests and colleagues.
- Conduct nightly audits and ensure accurate information is maintained for management.
- Prepare detailed handovers to ensure smooth communication between shifts.
- Maintain Hilton service standards while working independently during overnight operations.
ON-SITE EVENT ASSISTANT
Red Events Worldwide
03.2022 - Current
- Supported the planning and delivery of high-profile events, including setup and on-site coordination.
- Welcomed and assisted guests while managing registrations and enquiries.
- Liaised professionally with vendors, staff and guests in fast-paced environments.
- Helped resolve issues quickly to ensure smooth event operations and client satisfaction.
- Assisted with post-event breakdown and feedback.
F&B ASSISTANT / ROOM SERVICE ASSISTANT
Hilton Syon Park
brentford , greater london
09.2021 - 07.2024
- Delivered professional and welcoming service to hotel guests in line with Hilton standards.
- Handled guest enquiries and resolved issues promptly to maintain guest satisfaction.
- Worked efficiently in a busy hotel environment while maintaining high standards of service.
- Monitored stock levels, restocked supplies and supported smooth day-to-day operations.
- Worked closely with colleagues to meet service targets and provide an excellent guest experience.
Education
A-Levels - BTEC Extended Diploma in Forensic Science
Richmond upon Thames College
Twickenham01-2025
A-Levels - Level 2 Technical Diploma in IT
Richmond upon Thames College
Twickenham01-2023
Skills
- Front-of-house reception
- Customer and guest service
- Guest enquiries and problem solving
- Concierge support
- Professional communication
- Telephone and face-to-face communication
- Working under pressure
- Organisation and multitasking
- Teamwork and independent working
- Security awareness
- Night auditing
- Event registration and guest management
- Sales and upselling
- Fire safety trained
- First Aid trained
- Technical skills
Languages
Hindi
Elementary
A2
Spanish
Proficient
C2
English
Proficient
C2
Hobbies and interests
- basketball
- Dance
- reading
- travelling
Timeline
NIGHT RECEPTIONIST
Hilton Syon Park
07.2024 - Current
ON-SITE EVENT ASSISTANT
Red Events Worldwide
03.2022 - Current
F&B ASSISTANT / ROOM SERVICE ASSISTANT
Hilton Syon Park
09.2021 - 07.2024
A-Levels - BTEC Extended Diploma in Forensic Science
Richmond upon Thames College
A-Levels - Level 2 Technical Diploma in IT
Richmond upon Thames College