Farya Ahmed
London
Summary
Customer-focused Receptionist and Administrator with extensive experience in high-volume customer service environments. Proficient in managing calls, handling bookings, and ensuring a professional first impression. Skilled in interdepartmental communication, supporting sales teams, and delivering exceptional service while maintaining accuracy and organisation. Aiming to leverage strong communication and administrative skills in a dynamic role within the sector.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Sport and Wellness Receptionist
Chigwell School
London
2023.12 - Current
- Coordinated phone calls to enhance communication flow.
- Served as primary contact for guests, delivering warm greetings and assistance.
- Administered mail distribution to ensure timely correspondence across departments.
- Executed forms and processed payments accurately while upholding confidentiality.
- Managed bookings, appointments, and customer records using internal systems.
- Maintained a clean reception area to create a positive first impression for visitors.
- Updated records of new memberships and renewals to support accurate record-keeping.
Sales administrator
AFS Removals LTD
London
2021.03 - 2024.12
- Processed customer orders and maintained accurate records for efficient tracking.
- Liaised with multiple departments to ensure seamless workflow.
- Supported sales operations through administration and effective customer communication.
- Updated company's CRM regularly, enhancing lead and customer tracking accuracy.
- Generated insightful reports to inform business decisions.
- Maintained precise sales records for reliable reporting outcomes.
- Provided comprehensive support across administrative tasks in end-to-end sales.
- Drove customer retention by fostering engaging relationships during every interaction.
Education
Bachelor of Business Administration - Business Management
Queen Mary University of London
London, England 2020.09 - 2023.07
GCSEs -
Woodbridge High School
London 2012.11 - 2017.07
A-Levels - BTEC Health and Social Care
Woodbridge High School
London 2017.09 - 2019.07
Skills
- Front-of-house reception
- Call handling and customer inquiries
- Appointment and booking management
- Sales support
- Administrative assistance
- Microsoft Office proficiency
- CRM and booking systems expertise
- Customer service excellence
- Conflict resolution strategies
- Organisational skills
- Teamwork
- Time Management
Languages
English
Fluent
Urdu
Native
Affiliations
- Travelling
- Fitness and Wellbeing
References
References available upon request.
Timeline
Sport and Wellness Receptionist
Chigwell School
2023.12 - Current
Sales administrator
AFS Removals LTD
2021.03 - 2024.12
Bachelor of Business Administration - Business Management
Queen Mary University of London
2020.09 - 2023.07
A-Levels - BTEC Health and Social Care
Woodbridge High School
2017.09 - 2019.07
GCSEs -
Woodbridge High School
2012.11 - 2017.07