KHYATI BARIA
Summary
Hospitality and customer service professional with extensive experience across front desk operations, guest relations, and customer service management. Skilled in delivering personalised guest experiences, resolving complaints effectively, and enhancing overall satisfaction. Experienced in supervising business centre operations, coordinating staff training, and streamlining workflow processes to improve departmental efficiency. Strong financial acumen with expertise in bookkeeping and fiscal reporting. Recognised for professionalism, integrity, and the ability to lead teams while maintaining high service standards. Proficient in computer applications, social media management, and multilingual communication, with a proven track record of managing VIP guests, events, and large-scale catering assignments.
Overview
7
7
years of professional experience
Work history
Accounting Manager and Admin
Hrix pvt Ltd
2025.08 - 2026.03
- Coordinated guest relations efforts by addressing customer complaints and implementing feedback to ensure service excellence.
- Enhanced fiscal reporting standards with precise bookkeeping practices.
Manager for Customer Service
Bobbys restaurant
2024.02 - 2025.06
- Managed customer service operations to enhance overall customer satisfaction.
- Facilitated staff training, resulting in better customer service.
- Managed complaints, resulting in increased customer loyalty.
Guest Relation Executive
Hyatt Regency Pune
2022.01 - 2023.01
- Worked as Guest Relation Executive
- Delivered personalised guest experiences through efficient management of check-ins, check-outs, and special service requests.
- Served as the primary point of contact for VIP guests, maintaining exceptional hospitality standards.
- Resolved guest concerns and led service recovery efforts professionally, contributing to improved guest satisfaction.
- Monitored guest feedback and supported the implementation of service improvements based on reviews.
- Streamlined workflow processes, enhancing overall efficiency of the department.
- Delivered excellent customer service through effective communication skills.
Front Desk Associate
Double Tree by Hilton Goa Panaji
2021.12 - 2022.01
- Worked as Front Desk Associate
- Managed incoming calls, ensuring professional service.
- Multitasked efficiently during peak hours without compromising on service quality.
- Updated records regularly for accurate tracking of guest stay details.
- Provided hotel information for guest convenience.
- Managed front desk operations, including efficient check-in and check-out procedures.
- Responded promptly to guest enquiries, ensuring clear and helpful communication.
- Handled guest complaints professionally and supported service recovery.
- Provided attentive guest relations support to enhance overall guest satisfaction.
Front Desk Associate
Hilton Mumbai International
2018.12 - 2021.01
- Worked as front desk associate
- Managed check-in and check-out procedures while handling guest enquiries with clear and professional communication.
- Supervised the Business Centre operations for two months, ensuring smooth daily functioning.
- Handled telephone operations for three months, managing guest calls and resolving concerns effectively.
- Recognised with the Best Team Member of the Month award in 2019 at Hilton Mumbai International Airport.
- Trained in night audit procedures using the OnQ property management system.
Education
Bachelor of Hospitality and Management - BSC
Bachelor of Hospitality And Management (BSC)
MumbaiSkills
- Strong honesty and integrity, maintaining professionalism in all interactions
- Goal-oriented with proven ability to achieve targets across various functions
- Multi-skilled with excellent interpersonal abilities and experience handling responsibilities beyond core duties
- Proficient in computer applications and social media management
Languages
English
Hindi
Marathi
Gujarati
Affiliations
- Traveling, Music, Painting
Professional Strengths
- Leads by example and fosters a professional work environment.
- Skilled at identifying customer needs and providing guidance on products and services.
- Experienced in managing customer relations and resolving escalated issues effectively.
- Recognised for professionalism and reliability by employers, colleagues, and clients.
- Committed to excellence, adaptable, and able to work independently or as part of a team.
Catering Experience
Managed outdoor catering events at various restaurants in Mumbai within well-known hotel chains, including The Renaissance Powai, JW Marriott Juhu, Novotel Juhu, and others.
Timeline
Accounting Manager and Admin
Hrix pvt Ltd
2025.08 - 2026.03
Manager for Customer Service
Bobbys restaurant
2024.02 - 2025.06
Guest Relation Executive
Hyatt Regency Pune
2022.01 - 2023.01
Front Desk Associate
Double Tree by Hilton Goa Panaji
2021.12 - 2022.01
Front Desk Associate
Hilton Mumbai International
2018.12 - 2021.01
Bachelor of Hospitality and Management - BSC
Bachelor of Hospitality And Management (BSC)