KHYATI BARIA
Summary
Hospitality professional with a Bachelor’s degree in Hospitality and Management and experience as a Front Desk Associate and Guest Relations Executive. Skilled in managing guest check-ins, check-outs, enquiries, and complaints, with a strong focus on delivering exceptional service. Experienced in supervising business centre operations, telephone management, and night audit procedures. Multi-skilled with excellent interpersonal abilities, computer proficiency, and social media management.
Overview
7
7
years of professional experience
Work history
Accounting Manager and Admin
Hrix pvt Ltd
2025.08 - 2026.03
- Coordinated guest relations efforts by addressing customer complaints and implementing feedback to ensure service excellence.
- Enhanced fiscal reporting standards with precise bookkeeping practices.
Manager for Customer Service
Bobbys restaurant
2024.02 - 2025.06
- Managed customer service operations to enhance overall customer satisfaction.
- Facilitated staff training, resulting in better customer service.
- Managed complaints, resulting in increased customer loyalty.
Guest Relation Executive
Hyatt Regency Pune
2022.01 - 2023.01
- Worked as Guest Relation Executive
- Delivered personalised guest experiences through efficient management of check-ins, check-outs, and special service requests.
- Served as the primary point of contact for VIP guests, maintaining exceptional hospitality standards.
- Resolved guest concerns and led service recovery efforts professionally, contributing to improved guest satisfaction.
- Monitored guest feedback and supported the implementation of service improvements based on reviews.
- Streamlined workflow processes, enhancing overall efficiency of the department.
- Delivered excellent customer service through effective communication skills.
Front Desk Associate
Double Tree by Hilton Goa Panaji
2021.12 - 2022.01
- Worked as Front Desk Associate
- Managed incoming calls, ensuring professional service.
- Multitasked efficiently during peak hours without compromising on service quality.
- Updated records regularly for accurate tracking of guest stay details.
- Provided hotel information for guest convenience.
- Managed front desk operations, including efficient check-in and check-out procedures.
- Responded promptly to guest enquiries, ensuring clear and helpful communication.
- Handled guest complaints professionally and supported service recovery.
- Provided attentive guest relations support to enhance overall guest satisfaction.
Front Desk Associate
Hilton Mumbai International
2018.12 - 2021.01
- Worked as front desk associate
- Managed check-in and check-out procedures while handling guest enquiries with clear and professional communication.
- Supervised the Business Centre operations for two months, ensuring smooth daily functioning.
- Handled telephone operations for three months, managing guest calls and resolving concerns effectively.
- Recognised with the Best Team Member of the Month award in 2019 at Hilton Mumbai International Airport.
- Trained in night audit procedures using the OnQ property management system.
Education
Bachelor of Hospitality and Management - BSC
Bachelor of Hospitality And Management (BSC)
Mumbai /2016 - /2019
Skills
- Strong honesty and integrity, maintaining professionalism in all interactions
- Goal-oriented with proven ability to achieve targets across various functions
- Multi-skilled with excellent interpersonal abilities and experience handling responsibilities beyond core duties
- Proficient in computer applications and social media management
PERSONAL DETAILS
English
Hindi
Marathi
Gujarati
Professional Strengths
- Leads by example and fosters a professional work environment.
- Skilled at identifying customer needs and providing guidance on products and services.
- Experienced in managing customer relations and resolving escalated issues effectively.
- Recognised for professionalism and reliability by employers, colleagues, and clients.
- Committed to excellence, adaptable, and able to work independently or as part of a team.
Affiliations
- Traveling, Music, Painting
Catering Experience
Managed outdoor catering events at various restaurants in Mumbai within well-known hotel chains, including The Renaissance Powai, JW Marriott Juhu, Novotel Juhu, and others.
Hobbies
- Traveling
- Music
- Painting
Timeline
Accounting Manager and Admin
Hrix pvt Ltd
2025.08 - 2026.03
Manager for Customer Service
Bobbys restaurant
2024.02 - 2025.06
Guest Relation Executive
Hyatt Regency Pune
2022.01 - 2023.01
Front Desk Associate
Double Tree by Hilton Goa Panaji
2021.12 - 2022.01
Front Desk Associate
Hilton Mumbai International
2018.12 - 2021.01
Bachelor of Hospitality and Management - BSC
Bachelor of Hospitality And Management (BSC)
/2016 - /2019