KHURSHEDA HUQ TAMANNA
London
Summary
Experienced hospitality professional skilled in reservations, upselling, and delivering high-quality food and beverage service. Strong in customer service, complaint handling, and VIP guest care, with solid knowledge of UK health and safety standards. Effective communicator and team player, focused on enhancing guest experience and achieving consistent results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Front of House Supervisor
Nawabi Dine, UK
2025.08 - 2026.04
- Managed customer-facing operations, ensuring a smooth and welcoming guest experience
- Handled bookings, walk-ins, and customer enquiries efficiently
- Resolved complaints professionally, maintaining high levels of customer satisfaction
- Trained and supervised staff to deliver consistent and high-quality service
- Worked closely with management and kitchen teams to ensure seamless operations
- Supervise daily front-of-house operations, ensuring efficient and smooth service delivery
- Provide a high level of guest service, handling enquiries and resolving complaints professionally
- Maintain cleanliness, presentation, and service standards in line with hospitality expectations
- Coordinate with kitchen and management teams to optimise service flow
Catering Assistant
Flavors of Panjab, Park Plaza London, London Marriott Hotel
Illford, Westminster, County Hall
2025.04 - 2025.12
- Contractual
- Set up dining areas for special events, improving the overall ambiance.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Collaborated with other team members for smooth catering operations during events.
- Enhanced customer experience by promptly addressing queries and complaints.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Prepared service area and kitchen equipment as directed.
Food & Beverage Assistant
Royal National Hotel
London
2025.03 - 2025.08
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Promoted daily specials leading to increased sales.
- Checked food quality before serving safeguarding diner's experiences.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
House Keeping Assistant
Wilde Aparthotels
London
2025.01 - 2025.06
- Assisted in deep cleaning operations to maintain the hotel's aesthetic appeal.
- Sanitised using proper cleaning agents for enhanced hygiene levels.
- Collaborated effectively with other team members to achieve optimal productivity levels on busy days.
- Handled special requests from guests diligently, creating personalised experiences that exceeded expectations.
- Reported maintenance issues promptly, aiding swift problem resolution.
Host
Crowne Plaza Hotel
Gulshan
2024.03 - 2025.01
- Collaborated with bar staff for efficient drink orders and delivery.
- Handled table reservations for smoother dining experiences.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
- Provided comprehensive menu knowledge for informed meal choices.
- Coordinated private event set-up, delivering successful hosting experiences.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Tracked daily activities and important metrics with spreadsheets.
Education
MA - Marketing Management
University of Greenwich
United Kingdom 2025.01 - 2026.01
BSc - Business Information Technology
University of Greenwich
United Kingdom 2018.06 - 2021.06
Skills
- Reservation Handling & Booking Systems
- Upselling
- Breakfast, Lunch and Dinner Service
- VIP room amenities
- Coffee and Drink Bar Service
- Customer Service Excellence
- Complaint Handling & Guest Recovery
- Team Leadership & Staff Support
- Health & Safety Compliance (UK Standards)
- Professional Communication & Telephone Skills
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Additional
- Eligible to work full-time in the UK
- Flexible for any shifts, weekends, and public holidays
- IT literate (MS Office, booking systems, email communication)
Timeline
Front of House Supervisor
Nawabi Dine, UK
2025.08 - 2026.04
Catering Assistant
Flavors of Panjab, Park Plaza London, London Marriott Hotel
2025.04 - 2025.12
Food & Beverage Assistant
Royal National Hotel
2025.03 - 2025.08
House Keeping Assistant
Wilde Aparthotels
2025.01 - 2025.06
MA - Marketing Management
University of Greenwich
2025.01 - 2026.01
Host
Crowne Plaza Hotel
2024.03 - 2025.01
BSc - Business Information Technology
University of Greenwich
2018.06 - 2021.06